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• American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University Department: Academic Support Time Type: Full time Job Type: Regular FLSA Status: Exempt Work Modality: Hybrid 01 (On Campus 3-4 Days/Week) Union: SEIU Local 500 - Provost & Enrollment Division This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division. Job Description: Summary: The Writing Center Coordinator provides student-centered academic and scholarly support across all disciplines. The Academic Support Team’s peer educator programs (PEP) include, but are not limited to, Supplemental Instruction (SI), the Tutoring Lab, Peer-Assisted Student Support Quantitative Support, Accountability Groups, and the Writing Center. The Writing Center Coordinator has a primary focus on the Writing Center. The Coordinator, under the leadership of the Senior Director, follows established procedures and coordinates all day-to-day activities of the Writing Center. Under the direction of the Senior Director, the Coordinator is responsible for outreach and engagement activities on behalf of the peer educator programs and Writing Center. Under the direction of the Senior Director, the Coordinator is responsible for training and supervising peer educator program tutors, and updating and maintain peer educator program procedures. This position works under general supervision. Essential Functions: 1.) Program Coordination In coordination with colleagues on the DUE team and under the leadership of the Senior Director, follow established procedures and coordinate all day-to-day activities of the Writing Center, including responding to inquiries, scheduling personnel, keeping records, reviewing staff narrative accounts of all Writing Center sessions, and preparing reports on the work of the Center. The Coordinator works closely and communicates regularly with their (Coordinator) counterparts in Academic Support, to ensure consistent administrative practices and effective and efficient delivery of peer educator-led services for undergraduate and graduate students. Manages the peer educator email account and fields student inquiries. Reviews program assessments. Under the direction of the Senior Director, coordinates Writing Center programs and initiatives in support of undergraduate and graduate students. The Coordinator assesses the needs of undergraduate and graduate students and makes recommendations to the Senior Director. 2.) Student Staff Management The Coordinator executes hiring protocols and training to ensure consistency with all DUE PEP operations. The Coordinator is directly responsible for the recruitment, training, supervision and evaluation of tutors, interns, fellows, and front-desk assistants. They will co-facilitate orientations and trainings for graduate and undergraduate student employees, including graduate students whose fellowships include work in the Writing Center. The Coordinator will prepare instructional materials and organize workshops for both tutors and clients to maximize job performance and improve clients' writing skills. They will be responsible for the supervision of student assistants who manage the front desk of the Writing Center. 3.) Outreach and Engagement The Coordinator will represent the Writing Center at various University functions and orientations. With the Senior Director, organize classroom presentations for Writing Studies Program classes and for AU Core courses (Written Communication & Information Literacy I & II). Under the direction of the Senior Director, the Coordinator will consult with faculty, department heads, and other AU stakeholders to identify existing and emerging needs for writing support. Additionally, the Coordinator may deliver presentations. The Coordinator will co-manage the functional area’s social media presence and develop and maintain promotional materials. 4.) Academic Support The Coordinator will work on various elements of academic support in collaboration with colleagues in UEAS. They will provide direct academic support to students through activities such as workshop presentations, one-on-one tutoring appointments especially in the summer, and coordinating group writing sessions. The Coordinator creates, maintains, updates, and distributes tools and artifacts with the university community, on topics related to tutoring skills, tactics, and other relevant areas. The Coordinator will support the Director in defining and executing the development of academic support for writing intensive classes. Supervisory Responsibility: This position supervises undergraduate and graduate peer tutors in the Writing Center. Competencies: Serving Customers. Prioritizing and Organizing. Championing Customer Needs. Acquiring and Analyzing Information. Supporting Coworkers. Position Type/Expected Hours of Work: Full-time. Occasional weekend work may be required. Salary Range: $53,000 - $54,000 annually. Required Education and Experience: Bachelor's degree or equivalent. Must possess expertise in academic skill development, tutoring, writing instruction, and tutor training. 1-3 years of relevant experience. Preferred Education and Experience: Master's degree or equivalent. 2-4 years of relevant experience. Experience with peer educator programs. Seeks out, values, and utilizes diverse knowledge and experiences. Experience incorporating inclusive excellence practices in job duties. Experience with WConline or similar scheduling system. Additional Eligibility Qualifications: Excellent customer service and problem-solving skills. Ability to work independently and perform multiple tasks simultaneously. Excellent organizational skills and attention to detail. Well-developed written, verbal, and interpersonal communication skills. Ability to work collaboratively as a member of a team. Ability to establish and maintain effective relationships with students and faculty. Ability to maintain confidentiality of work-related information. Hiring offers for this position are contingent on successful completion of a background check. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options. Other Details Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. American University is an E-Verify employer. Current American University Employees American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings. Contact Us For more information or assistance with the American University careers site, email theworkline@american.edu. American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities. American University is a student centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.