About

• Description
• Perform on-site sales of tickets for Garden admission and memberships. Facilitate visitor amenity rentals. Ensure excellent visitor experience at all times; work at the admissions booth, in the call center, at the rental table, and act as a Garden host.

• Essential Duties
• Welcome guests to the Garden in a warm and friendly manner
• Initiate and process event tickets using computer based cash register (cash, check, credit card, and purchase order); balance total sales with cash on a daily basis
• Answer inquiries about the Garden’s mission, exhibits, events and programs
• Work closely with volunteers, Garden staff, and service partners to promote and sell memberships, event tickets, and classes for all Garden members and guests
• Efficiently respond to the high volume of inbound calls, e-mails, or digital messages that include requests for special event ticket/reservations, billing issues/disputes, directions, and Garden information
• Maintain current knowledge of pricing structure and discount opportunities including corporate discounts
• Provide information and sell various departmental services, such as classes and volunteer opportunities
• Assist guests with rental items, including umbrellas, binoculars, wheelchairs, electric scooters, and strollers
• Requirements
• Strong customer service expertise; bilingual a plus
• Excellent communication skills and the ability to interact effectively with a wide variety of Garden members, guests, volunteers, and staff
• Ability to multi-task in a fast-paced environment while maintaining accuracy, efficiency, and professionalism
• Above-average typing, computer, and data entry skills
• Ability to stand for extended periods of time while assisting guests in an outdoor environment
• Ability to work well in a supportive team environment
• Flexibility and dependability of schedule to include weekends, evenings, and holidays.
• Equipment Used
• Typical office equipment; this role will also use a cash drawer, credit card machine, telephone, headset, and two-way radio.

• Internal Communication
• Frequent interaction with all Garden employees.

• External Communication
• All employees in Visitor Services will have frequent communication with guests and vendors.

• Working Conditions
• No physical effort beyond what’s typically required in a normal office environment. Time periods of high workload may require additional hours. The noise level in the work environment is usually minimal to moderate.

• The Garden is an outdoor venue, and while the offices and admission booth are climate controlled, walking between sites in extreme heat and occasion cold is expected. Some roles/shifts may be outdoors, even in inclement weather.
• Must be able to walk, sit, stand, stoop, kneel, bend, see, hear, speak, read, and type. Manual dexterity and the ability to lift up to 25 pounds required.

• Reasonable accommodations may be made, when necessary and feasible, to allow a qualified individual to perform essential job functions.

• Diversity, Equity, and Inclusion
• Desert Botanical Garden is an Equal Opportunity Employer and considers all applicants without regard to race, religion, color, sex, gender identity and/or expression, sexual orientation, marital or parental status, age, national origin, veteran status, disability, or any other status protected by law.

• The Garden fosters and supports workplace diversity, equity, and inclusion to honor the unique perspectives, experiences, and contributions of all, to celebrate successes, and to cultivate individual and institutional excellence.
• All employees will help add to the Garden’s diversity and fully embrace it.

• This job description is not intended to be an exhaustive list of all duties, responsibilities, and deliverables of the role. This is not a contract and should not be viewed as such. Other duties may be assigned by supervisor and/or his/her/their designee.