Our name says it all Tender Loving Care at Home. Here at TLC Home Care we pride ourselves on having excellent customer service and caregiver selection. We are compassionate about what we do and know first hand the challenges involved in selecting good caregivers. We have a lot of experience and a long history coordinating care for clients, family members and caregivers and facilities. We understand that this is a very difficult time in your loved ones life but we will strive to bring the most qualified caregivers who truly love what they do and are excited about providing the best personal care services.

We are looking for a dedicated and empathetic Virtual Customer Service Representative to join our Administrative team. In this full-time, hourly position, you will serve as the first point of contact for our customers, providing them with exceptional support and guidance. This is a fantastic opportunity for someone passionate about customer service and comfortable working in a virtual environment where clear communication and problem-solving skills are essential. If you're eager to deliver a seamless customer experience and thrive in a fast-paced role, we encourage you to apply.

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Troubleshoot and resolve customer issues, providing accurate information and solutions.
• Maintain detailed records of customer interactions and follow-up actions in the company database.
• Collaborate with internal teams to resolve escalations and ensure customer satisfaction.
• Assist customers with product or service recommendations tailored to their needs.
• Stay up to date with company policies, products, and services to offer accurate guidance.
• Contribute to process improvements by providing feedback and suggesting enhancements to foster better customer experiences.

Qualifications

• Proficiency in English with exceptional verbal and written communication skills.
• Proven experience in customer service or a similar client-facing role, preferably in a virtual setting.
• Strong problem-solving and multitasking abilities with attention to detail.
• Comfortable navigating and using a range of digital tools, including CRM systems and communication platforms.
• Self-motivated and able to work independently with minimal supervision.
• Reliable internet connection and a dedicated, quiet workspace for remote work.
• High school diploma or equivalent (higher education or certifications in customer service are a plus).