About

• Apple Retail is where the best of Apple comes together. We bring our expertise
• to help people do what they love, delivering an only-at-Apple experience. We
• believe inclusion is a shared responsibility and we work together to foster a
• culture where everyone belongs and is inspired to do their best work. As a Pro,
• you’re the most knowledgeable and effective salesperson in the store. You offer
• customized solutions by leveraging your breadth of expertise — both of Apple
• products and services, as well as Apple’s competitors — to create owners and
• build brand loyalty through each customer interaction. You help drive knowledge
• of technology and mentor the store team. A Pro helps to grow Apple’s business
• community and is highly skilled at presenting effective business solutions.

• DESCRIPTION

• Demonstrate, sustain, and lead top-performing sales and service to Apple
• customers by seeking to understand their needs, identifying ownership
• opportunities, presenting products and services, and educating customers on
• relevant ways to buy products. Be knowledgeable about and proactively stay up to
• date on Apple’s offerings and Product Zone sales processes, and on technology
• and consumer trends at Apple and in the broader market. Mentor others throughout
• the store on Apple’s products and services, purchase options, and current and
• emerging technology outside of Apple, making sure leaders and team members are
• kept up to date to deliver excellent customer service. Maintain accuracy and
• follow guidance. Perform other tasks as needed, including but not limited to
• providing customer service and support in other areas of the store. Contribute
• to an inclusive environment by respecting each other’s differences and having
• the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in
• daily activities.

• MINIMUM QUALIFICATIONS

• You should: Be available to work a schedule based on business needs that may
• include nights, weekends, and public holidays in the retail store, and reliably
• attend work as scheduled, in line with local laws and subject to any approved
• accommodations. Have experience in retail or sales, or related work experience.

• PREFERRED QUALIFICATIONS

• You can: Demonstrate knowledge of Apple products and services. Show a track
• record of producing outstanding sales and customer experience results in a
• retail, sales, or similar role. Personalize and effectively communicate
• solutions based on customer needs. Solve customer concerns through care,
• learning, and presentation skills. Work in a fast-paced environment, often
• supporting multiple customers at the same time. Learn about and deepen your
• understanding of Apple products and services, and third-party products, to
• enhance the customer experience. Support and educate the broader team by sharing
• knowledge, experiences, and insights. Collaborate and motivate across the store
• and among key partners to achieve individual and overall team goals.