About

• POSITION SUMMARY

• DEFINITION
• Under supervision, to perform a variety of clerical and reception duties in a medical and/or psychiatric treatment area in support of professional and other staff; and to do other work as required.

• CLASS CHARACTERISTICS
• Incumbent in this class performs the journey level scope of clerical assignments in support of doctors, nurses and other staff in an assigned medical treatment area; serve as a mentor and resources for all Unit Secretaries and serve as liaison between Nurse Management and Unit Secretaries

• POSITION QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way would be

• Education
• Completion of high school or equivalent. Specialized training in medical assisting or a closely related field preferred

• Experience
• Minimum of three (3) years' experience as a Unit Secretary.

• Licensure/Certification
• BLS through AHA Only

Special Requirement

• Successful completion of medical terminology course or passing score of 80% on medical terminology examination.

• KNOWLEDGE & ABILITIES

Knowledge of

• Hospital established policies quality assurance program, safety, environmental and infection control policies and procedures.
• Medical Terminology
• Modern office practices and procedures including filing and operating standard office equipment.

Ability to

• Conduct mandatory in-services, training and orientation
• Understand and follow oral and written directions
• Perform general clerical work and learn quickly the specific operations of a medical treatment unit.
• Establish and maintain effective working relationships with the public and fellow employees.
• Work effectively under stress and in emergency relationships with the public and fellow employees
• Work effectively under stress and in emergency situations
• Manage emergency or crisis situations; requires judgment/action which could result in undesirable patient outcomes.

• AGE-SPECIFIC COMPETENCY
• Maintains, demonstrates and is assessed on the knowledge and skills necessary to provide for physical, psychosocial and cultural needs appropriate to the age of the patients served on his/her assigned unit.