About

•   Job Description

•                                                              Treasury Management Specialist

Location

• Oxford

• Department:   

Reports to

• Director of Cash Management

Positions Supervised

• None

Employee Classification

• ☐  Temporary      ☒  Regular Full Time   ☐  Part-Time

FLSA Status

• ☒  Non-Exempt   ☐ Salary   ☒  Hourly      ☐     Exempt   ☐   Commission

• Position Summary: 

• The Cash Management Specialist will need good analytical and communication skills to perform diverse

• functions related to system processing.  Serve as an informational resource on all internal procedures related to Online 

• Banking, Bill Pay, Remote Deposit, ACH services, Online Wire Transfers, Positive Pay, and Mobile Deposit.  Must 

• demonstrate independent judgment required for planning, prioritizing, and organizing a diverse workload.  Fully

• understand the risk associated with Cash Management products and services to the bank as well as the customer.

• Responsible for providing services and strategy to business customers to optimize their flow of funds, prevention of

• fraud, and expedite reconciliation. This role is crucial in providing exceptional service and support to Cash

• Management customers. This role will work with several business units across the bank to ensure that customer success

• is achieved.

Essential Functions-Primary Responsibilities and Accountabilities (90%)

• Reasonable Accommodations Statement

• To accomplish this job successfully, an individual must be motivated and capable of paying attention to details. You will be required to perform the duties with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

• Essential Task Statement(s)

•    Branch Credit/Ownership (80%)

• * Assist Cash Management customers with their existing services and support needs.
• * Troubleshoot and resolve Cash Management issues promptly and effectively.
• * Create service agreements and securely provide them to customer for execution.
• * Implement Cash Management services, providing training and regular reviews.
• * Communicate with customers and internal associates regarding Cash Management services.
• * Manage the Cash Management group inbox, ensuring all internal and external requests are addressed.
• * Collaborate with team members to enhance service delivery and customer satisfaction.
• * Maintain accurate and up-to-date records of customer referrals and implementations.
• * Contribute to the development and improvement of support processes and procedures.
• * Identify and Refer opportunities to Cash Management Sales Officers.
• * Review and process paperwork for new Cash Management customers and send to approval committee.
• * Daily routines of answering corporate customers inquiries via email and telephone in a professional manner.
• * Participate in special projects that affect the Cash Management department and corporate customers.
• * Organize and maintain databases of all Cash Management customers.
• * Work with business customers and third-party vendors (remote deposit) to trouble-shoot and resolve technical issues.
• * Have a high level of knowledge and understanding of the bank’s Cash Management products and services.
• * Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Cash Management Specialist roles and responsibilities relating to each act.

•    Customer Service (10%)

• * Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• * Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• * Ensure continuing development of professional relationships with management and colleagues. 
• * Follow all bank policies and procedures
• * Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• * Receive incoming bank visitors and assist in directing them appropriately.

• Additional Functions-Secondary Responsibilities and Accountabilities (10%)

•   Additional Task Statement(s)

• * Work overtime, as needed.
• * Follow all bank policies and procedures
• * Provide assistance to other departments as needed.
• * Perform other duties that may be assigned and requested.

• Position Qualifications

•    Education:       Required – High School Diploma or equivalent.

• Preferred – Associates or Bachelors degree in Business, Finance or related field preferred, experience will be considered.

• Experience:      Required – 2 to 3 years of experience in banking or a related area.

• Preferred – 3 to 5 years of experience in banking or a related area.

• Excellent customer service skills with a focus on customer satisfaction. Strong problem-solving and troubleshooting abilities.  Effective, professional communication skills, both verbal and written.  Ability to manage multiple tasks and prioritize effectively.  Proficiency in Microsoft Office Suite (Word, Excel, Outlook).  Basic understanding of Cash Management services and banking operations.

•   Licenses and 

•   Certifications:  Required – None

•                               Preferred – None

• Position Requirements

•   Competency Statement(s)

• * Accountability (core value) – Always do what we say and hold one another accountable.
• * Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• * Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• * Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• * Confidentiality (Core Value) – Always maintains strict confidentiality.
• * Community Development (Core Value) – Always committed to community development.
• * Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• * Data entry – Proficient alpha/numeric data entry skills.
• * Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• * Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• * Integrity (Core Value) – Always act with integrity and honesty.
• * Respect (Core Value) – Always treats others with respect.

Physical Requirements

• Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

• Frequency

• Lbs.

• Sitting

•   30%

• Standing

•   60%

• Walking

•   10%

• Fine Manipulation of hands

•    80%

• Lifting

• Daily

•    25 lbs.

• Carrying

• Daily

•    25 lbs.

• Pushing/Pulling

• Occasional

•    75 lbs.

• Bending/Squatting

• Occasional

• Reaching/Overhead

• Occasional

• Stress Level

• High at times

 General notice

• The bank has reviewed the job description to ensure the essential functions and basic duties are current.  This job description describes the general nature and level of work performed by the employee holding this position.  It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position.  This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate.  This position does not constitute an employment agreement between the Bank and employee.  This position description is subject to change as the needs of the bank and the requirements of the position change.