About

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Treasury Management Customer Service Specialist focuses on providing exceptional, expert-level support to internal business partners & clients regarding Treasury Management (TM) & Business Banking (BB) products and services, requiring strong technical skills, communication, and problem-solving abilities. Duties and Responsibilities Responding to inquiries via the Treasury Management and Business Banking call queue, internal email and secure messaging channels. Resolving technical issues and providing resolutions to internal business partners and/or clients. Educating customers on Treasury Management & Business Banking products and services. Ensuring a high level of customer satisfaction & experience. Product Knowledge: Maintaining a strong understanding of all Treasury Management & Business Banking products and services. Staying up to date on all TM and BB product & service changes Being able to explain complex concepts in a clear and concise manner (verbally and written). identifying & cross selling TM and BB products and services. Relationship Management: Building and maintaining strong relationships with clients as well as internal business partners. Proactively identifying client needs and opportunities. Process and Procedures: Following established TM and BB procedures and guidelines. Utilization of the CRM system for reporting and analysis Maintaining accurate records and documentation Recommends process improvement to improve efficiencies. Performs other duties as assigned Skills and Qualifications Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills. Technical Skills: Proficiency in relevant banking systems and software. Product Knowledge: Strong understanding of treasury management products and services. Analytical Skills: Ability to analyze data and identify trends. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Problem-Solving Skills: Ability to identify and resolve customer issues. Education and/or Experience: High School Diploma or equivalent 3-5 years of applicable and exceptional customer-facing experience Preferred: Bachelor’s Degree in a business-related field Work Schedule Monday-Friday 9 a.m.- 6 p.m. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a better time to join our team.