About

This is a remote position.

SUMMARY
We are seeking a highly skilled Tier 3 Microsoft Network and Windows Engineer with extensive experience in managed service provider (MSP) environments. This senior-level role is ideal for a dynamic, hands-on professional with a strong foundation in Microsoft technologies, deep network infrastructure knowledge, and a proven track record in systems architecture, project delivery, and enterprise support.
As a key technical leader, the successful candidate will play a vital role in high-level troubleshooting, solution design, and project execution, while also contributing to the growth of our engineering team through mentorship and future leadership opportunities.

JOB RESPONSIBILITIES

• Serve as the Tier 3 escalation point for complex Microsoft and network infrastructure issues.
  
• Design and implement Microsoft-based IT architectures and network environments across enterprise environments.
  
• Lead and execute IT infrastructure projects, from scoping and planning to deployment and documentation.
  
• Administer and maintain Windows Server environments, Active Directory, Microsoft 365, and related technologies.
  
• Troubleshoot enterprise-level issues involving network connectivity, DNS, DHCP, Group Policy, and more.
  
• Collaborate with cross-functional teams, clients, and vendors to deliver robust and scalable IT solutions.
  
• Provide mentorship and potentially lead a growing team of engineers.
  
• Participate in on-call rotations and accommodate off-hours work as required by project or client needs.
  

QUALIFICATIONS

• Minimum of 10–15 years of relevant experience in IT infrastructure roles, with at least 5 years in an MSP environment.
  
• Expert-level proficiency in Microsoft Windows Server, Active Directory, Exchange, Microsoft 365, and Azure technologies.
  
• Strong knowledge of network infrastructure, including firewalls, switches, VPNs, and routing protocols.
  
• Demonstrated experience in solution architecture, technical project leadership, and operational support.
  
• Proven ability to handle escalations, lead root cause analyses, and design preventive measures.
  
• Excellent documentation, communication, and client-facing skills.
  
• Leadership potential and interest in managing and scaling technical teams through organic growth and acquisition.
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a permanent night shift schedule.
  

• Full Philippine Statutory Benefits
  
• 13th month Pay
  
• De Minimis Allowance
  
• Night shift differential pay
  
• PTO
  
• Health insurance
  
• Life insurance - (maximum of PHP 3M coverage)
  
• Equipment