About

• Description
• Position Summary

• The Temporary Housing Navigator advances Catholic Charities’ mission by supporting individuals and families experiencing housing instability by providing rental assistance in alignment with the Housing/Homelessness Resolution Program (HRP) guidelines.

• This position provides direct service, intake, and coordination with internal and external partners to help clients access rental assistance. The role also includes administrative tasks such as documentation, data entry, and financial tracking.

• Success in this position requires strong organizational and relationship-building skills, a trauma-informed approach, and a commitment to serving vulnerable populations with dignity and respect.

• Requirements
• Minimum requirements to be eligible for the role.
• Education & Experience
• Associate's degree in social work, Human Services, Psychology and 1 year experience with rental assistance programs such as HRP or HPAP.
• Experience with low-income, or vulnerable populations
• Knowledge & Skills
• Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
• Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
• Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
• Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
• Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
• Ability to follow directions and interpret policies and procedures to ensure compliance.
• Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
• Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
• Knowledge of Human Services agencies in the area.
• Other Requirements
• Valid driver’s license and reliable transportation.
• Ability and willingness to work within the established structure and guidelines of Catholic Charities.
• High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
• Must successfully complete background clearance.
• Requirements
• Essential Duties
• Key tasks and responsibilities to be performed in the role.

• Client Intake & Assessment
• Manage the Catholic Charities rental assistance email inbox in order to collect information about clients seeking rental assistance.
• Provide light case management to clients seeking rental assistance in order to assess eligibility and collect required documentation.
• Provide, collect, and submit necessary rent-related documentation (income verification, lease agreements, background checks, rental paperwork, etc.) in accordance with grant guidelines and program procedures.
• Case Management & Follow-Up
• Document "next steps" and assign responsibility for each task. Provide ongoing follow-up with clients.
• Data, Documentation & Reporting
• Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic information to produce reliable program reports.
• Coordinate with the finance department to process approved requests, submitting accurate financial documentation and maintaining accurate financial records.
• Actively communicate with and seek support from supervisor including information on number of referrals received, assessments and interviews completed, and allocation of funds.
• Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
• Client Engagement & Community Partnerships
• Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
• Cultivate and maintain working relationships with landlords and leasing offices in order to provide funds.
• Participate in ongoing training

• Competencies
• Skills, behaviors, and abilities necessary to succeed in the role, but not required for eligibility.
• Success in this role is built on a culture of continuous learning and early, ongoing feedback. A strong foundation in key competencies is important, along with the willingness to grow through experience. Training is provided during work hours and require motivation, time management, and the ability to reflect on and apply new knowledge and skills to support positive outcomes for clients.
• Ability to engage, foster, and maintain effective working relationships with a broad variety of families and individuals
• Ability to demonstrate empathy and compassion, using calm, quiet, and natural tones.
• Proficiency in problem solving, planning, mediation, and conflict resolution.
• Knowledge and understanding of social issues such as poverty, gender bias, substance abuse, child maltreatment prevention, and cultural diversity.
• Knowledge of community resources and systems.
• Understanding of and commitment to upholding the Catholic Charities Code of Ethics for Client-Facing Positions demonstrating ethical decision-making, integrity, and professionalism.

• Compensation & Position Classification
• $22 - $25/hour based on experience
• Non-Exempt
• Part Time: 20 hours per week
• Office Schedule: Monday - Friday, 8:00 a.m. – 4:30 p.m.; schedule negotiable, 10-15 hours per week.
• Paid holidays and accrued discretionary time off (used for sick leave and vacation)
• Temporary Position: January – May 2026
• This is a temporary, part-time position with a duration of approximately 5 months. Because this is a short-term assignment, it does not include benefits.

• Work Environment
• A majority of the assigned duties are performed in an office environment.
• The employee is subject to both inside and outside environmental conditions.
• Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of this position.
• This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

• Equal Employment Opportunity
• Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment.

• Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church.

• *This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*