Technology Operations Specialist
Sellen Construction
Seattle, WA
•5 hours ago
•No application
About
Join Sellen’s Team. Come Build with Us.
The Technology Operations Specialist is a full-time role within the Sellen Information Technology team, focused on providing daily technical support to end users in-office, at various construction sites around the Puget Sound region, or remotely. This role is responsible for resolving support tickets, troubleshooting hardware and software issues, and ensuring users have the tools to work effectively. The technician will assist with onboarding new employees, managing account setups, and maintaining documentation related to IT support processes.
The position is located in South Lake Union full-time, with an occasional hybrid work day. The hours are 7AM - 3:30PM.
Your Qualifications
- 1-3 years' experience providing IT support in a helpdesk or technical support role, including experience with Windows operating systems, desktop software, remote troubleshooting, Microsoft 365 and common IT tools.
- Associate's degree in computer science or a combination of relevant experience and training.
- Certification in A+/Network+ and/or Microsoft MDAA preferred.
KNOWLEDGE
- Familiar with Windows, iOS, and Android operating systems.
- Basic understanding of Active Directory and Azure AD.
- Working knowledge of basic networking concepts (e.g., IP configuration, Wi-Fi/Ethernet setup).
- General understanding of printing services, hardware maintenance, and troubleshooting techniques.
- Basic knowledge of Microsoft Intune for device management, device configuration, and security policies.
- Experience troubleshooting and supporting cloud-based applications such as Microsoft 365, Azure, Teams, and other SaaS platforms.
- Understanding of the installation, configuration, and maintenance of software in diverse IT environments.
- Experience with PowerShell scripting.
TRAVEL REQUIRED
- Occasional travel to job sites. Valid driver’s license and compliance with Sellen’s driving policy required.
SKILLS
- Strong proficiency in computer hardware and software troubleshooting.
- Excellent problem-solving and analytical skills for diagnosing and resolving hardware and software issues.
- Outstanding customer service and communication skills when assisting both technical and non-technical users.
The full range for this position is $31/hr to $40/hr. New hires typically start between $31/hr to $306hr, depending on direct professional experience and qualifications. The bonus target for this role is 5% of annual earnings. Learn more about Sellen's Fair Pay Workplace certification, our bonus plan, and other rewards and benefit programs here.
About Sellen
Sellen's purpose is to improve the lives of those around us - as builders, partners and neighbors. Our goal is to hire the best talent and develop the strongest project teams in the industry. If you bring strong skills, thrive in a project environment, and enjoy team spirit and collaboration, please introduce yourself.
Our Benefits
At Sellen, we provide our team members with an environment that promises safety, stability, and values mental health. Competitive benefits including 401(k) with up to 9.5% employer contribution, health insurance, health savings contributions, tuition benefits, and more. Sellen is the first general contractor in the country to receive the Fair Pay Workplace Certification, which ensures we are paying our people equitable across gender and race.
Our Culture & Reputation
Doing things the "Sellen Way" means being good at our craft, doing what's right, and caring for one another. As a local, employee-owned company, based in the Pacific Northwest for 80 years, we live, work and raise our families here, and Sellen is committed to actively supporting our community and our people.
Our DEI Commitment
We recognize the impact Sellen can make in creating a more diverse A/E/C industry. We envision a diverse workforce where people of color, women, LGBTQIA+, and other underrepresented and historically underestimated populations are reflected at all levels.
Sellen is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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