Job Title:

Technical Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Technical Business Analyst

Job Summary:

We are seeking a highly skilled Technical Business Analyst with strong experience in the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will bridge business requirements and technology solutions, working closely with stakeholders, architects, and development teams to deliver scalable, regulatory-compliant, and customer-centric solutions. This is a remote, work at home opportunity in the US.

Key Responsibilities:

• Develop mobile applications within the Digital domain, ensuring alignment with business goals, security standards, and regulatory requirements.
• Engage with business stakeholders to gather, document, and validate requirements for BFSI applications, platforms, and integrations.
• Translate business requirements into functional and technical specifications, user stories, and process flows.
• Collaborate with architects and developers to design API integrations, data flows, and system interactions.
• Analyze regulatory, compliance, and security requirements specific to BFSI systems.
• Support core banking, payment systems, lending platforms, digital channels, or insurance applications analysis.
• Perform data analysis (SQL, Excel, BI tools) to support requirement validation and decision-making.
• Coordinate with QA teams to define test cases, acceptance criteria, and UAT processes.
• Serve as liaison between business units, technology teams, and third-party vendors.
• Track project progress, identify risks, and ensure timely delivery of requirements.
• Support Agile/Scrum ceremonies (backlog grooming, sprint planning, retrospectives).
• Stay up to date with industry trends, emerging technologies, and regulatory changes in the FinTech sector.

Required qualifications:

• Bachelor’s degree in computer science, Information Systems, Finance, or related field.
• 5+ years of experience as a Business Analyst with at least 3+ years in BFSI domain.
• Strong understanding of banking/insurance processes (core banking, payments, risk & compliance, digital channels).
• Experience with API-based integrations, microservices, and modern application architectures.
• Proficiency in SQL and data analysis for requirement validation.
• Familiarity with SDLC, Agile/Scrum methodologies, and tools (JIRA, Confluence, Rally).
• Strong documentation skills (BRD, FRD, user stories, process flows, sequence diagrams). Understanding of software engineering principles and processes (e.g., Lean, Agile, DevOps) and continuous improvement through measurement.

Preferred Qualifications:

• Demonstrates judgment and flexibility - positively deals with a shifting demand for time, priorities, and the rapid change of environments.
• Takes an ownership approach to engineering and product outcomes.
• Knowledge of regulatory frameworks (PCI-DSS, AML, KYC, GDPR, SOX).
• Exposure to API Management, event-driven architecture, and cloud platforms (AWS/Azure/GCP).
• Experience in data migration, transformation, or modernization programs in BFSI.
• Certifications: CBAP, CCBA, Scrum Master, or Agile BA.

The deadline to apply for this position is 09/26/2025

#ConcentrixCatalyst

#Remote

The base salary range for this position is $92,250 - $144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:

USA, NC, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
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If you wish to review the Affirmative Action Plan, please click here.