About

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Systems Administrator I (S) Position Number 60034416 Grade DT08 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Server Administrator provides primary and secondary support for the North Carolina Department of Health and Human Services (NCDHHS) Information Technology Division’s Microsoft Windows Server systems, virtual server environment, and associated applications. This role involves system administration, performance monitoring, security enhancement, and troubleshooting to ensure optimal system functionality. The administrator also manages system updates, digital certificate configurations, and change and configuration management, while supporting IT projects related to system upgrades and application support. The Server Administrator plays a vital role in maintaining reliable IT infrastructure by leveraging virtualization and cloud technologies to optimize performance and scalability. By proactively addressing security risks and implementing automation strategies, the administrator ensures system resilience and security. The position requires continuous learning to stay current with emerging technologies, fostering innovation and efficiency while upholding best practices in system administration and support. Key Duties Include: • Administer Microsoft Windows Server systems and virtual server components, including performance monitoring and capacity management. • Respond to system alerts, troubleshoot issues, and perform remediation to maintain optimal functionality. • Implement system updates, patches, security enhancements, and digital certificate management. • Manage, monitor and support a high-availability virtual infrastructure, including VMware ESXi and VCenter platforms. • Manage and maintain server endpoint security and monitoring solutions. • Support cloud environment operations, including provisioning and configuration on platforms like AWS and Azure. • Lead system upgrades, improvements, and project initiatives as directed by the Network Manager • Develop documentation for system configurations, maintenance procedures, and performance monitoring. • Ensure system availability, integrity, and performance by monitoring server and storage systems. • Troubleshoot and resolve complex technical issues and provide consultation on system architecture and performance optimization. • Research, test and implement solutions for security vulnerability findings. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $72,993.00 - $109,490.00 Recruitment Range: $72,933.00 - $105,787.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Hands-on experience managing Microsoft Windows Server environments, including system monitoring, software upgrades, security patching, and leading IT projects as a technical escalation point for complex issues. Practical experience working with VMware technologies such as ESXi and vCenter, including high-availability configurations, proactive system monitoring, capacity planning, and patch management. Experience implementing and supporting infrastructure in public cloud platforms like AWS or Microsoft Azure, including server, storage, and network configuration, monitoring, and troubleshooting. Direct experience with Linux server administration and operational support, including working within help desk ticketing systems such as ServiceNow, Jira, or Salesforce to manage and resolve technical issues. Experience using enterprise tools for data backup, system monitoring, endpoint management, and security alerting to maintain system integrity and operational readiness. Current certifications in Microsoft Server, VMware, Amazon Web Services (AWS), Azure, or Linux. Physical Requirement: Able to lift and carry up to 50 lbs. Able to sit for extended periods of time. Able to stand for extended periods of time. About the NC DHHS Information Technology Division: In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. Supplemental Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming. OR Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming. OR An equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Yvette Jones Email: talentacquisition@dhhs.nc.gov YVETTE.JONES@DHHS.NC.GOV North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. 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