About

Department Department of Human Services Division Social/Human Services Salary $71,457.00 - $82,727.00 Job Profile JC-02466400-77 - Supervising Eligibility Technician (RIASSE L580 DHS DCYF BHDDH DOC) Scheduled Work Days & Work Hours Monday - Friday, 8:30 am - 4:00 pm 35 Hours - Standard Restricted/Limited to the leave of the prior incumbent. Opening Date January 1, 2026 Closing Date January 10, 2026 Job Requisition Number JR100474 SUPVSG ELIGIBILITY TECHNICIAN (Open) Pay Grade C00A26 A Classification Supervising Eligibility Technician Class Definition GENERAL STATEMENT OF DUTIES: To plan, assign, supervise and review the work of a staff engaged in performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; to perform complex eligibility determination evaluations; and to do related work as required. SUPERVISION RECEIVED: Works under the general direction of a superior with wide latitude for the exercise of initiative and independent judgement; work is subject to review upon completion for conformance to established standards, rules and general policy. SUPERVISION EXERCISED: Plans, assigns, supervises and reviews the work of a technical and clerical staff. ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To plan, assign, supervise and review the work of a staff engaged in: performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; assisting applicants/recipients in filling out applications/providing supporting evidence; referring to service personnel those applicants/recipients who express a need for service oriented functions; providing information to applicants/recipients and the public in general concerning eligibility requirements for various assistance programs; conducting in-person interviews - both in office and field; and other eligibility related functions. To perform complex eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments where several program areas are involved. To refer to service personnel those applicants/recipients whose situation indicates a need for service oriented functions. To collect data and prepare reoccurring and special reports, including simple statistical breakdowns. To do related work as required. REQUIRED QUALIFICATIONS FOR APPOINTMENT: KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of federal and state law and regulations concerning initial and continuing eligibility requirements for assistance payments; a thorough knowledge of departmental policy concerning the conducting of interviews and the ability to conduct complete and thorough information gathering interviews; a working knowledge of assistance programs; the ability to provide information and deal with applicants/recipients and the public in general in a tactful and courteous manner; the ability to supervise a staff of technical and clerical workers; the ability to follow written instructions and to complete eligibility related forms and applications; the ability to prepare and submit special and reoccurring reports including statistical breakdowns; the ability to recognize specific information from a mass of data; and related capacities and abilities. EDUCATION AND EXPERIENCE: Education: Such as may have been gained through: successful completion of at least two years of academic study in an accredited institution of higher learning; and Experience: Such as may have been gained through: full-time employment in a responsible position which required the making of evaluations and important decisions based on a review of information gained through interviews, applications or completed records. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience. Supplemental Information This position is assigned to the Call Center located at Pawtucket/statewide. Benefits For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at https://www.employeebenefits.ri.gov/. Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee. STATE OF RHODE ISLAND JOBS The State of Rhode Island is committed to providing fundamental services to all Rhode Islanders. Join our team and enjoy the benefits of providing public service with purpose and impact. If you are a current state employee, you are required to apply through the internal jobs website. Applications for current state employees will only be accepted through the internal jobs website. Please log into your Employee Self Service portal and search "Find Jobs" to access the internal jobs website.