About

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Role Description

The Support Services Specialist II acts as an advocate for the patient and serves as a liaison between colleagues, clients, and State/Government agencies to facilitate coverage for current and future medical expenses. This position is responsible for completing daily account related functions efficiently and timely to speed up the patient-to-payment process.

• Create, distribute, maintain, and file various accounting reports and/or correspondence.
• Analyze and interpret accounting documents and/or correspondence, requiring great attention to detail.
• Research, resolve, and reconcile accounts while utilizing various medical billing systems; this may include live interactions with patients.
• Identify trends, determine root causes for discrepancies, and provide feedback.
• Interact with client and internal departments to ensure proper account handling.
• Perform routine or repetitious tasks with care and attention.
• Answer incoming client calls/email requests and handle them in a prompt, courteous, and professional manner.
• Complete or assist with time-sensitive reconciliation reports and projects.
• Perform file maintenance for corrections and additions to patient records such as updating account balances, addresses, authorizations, correspondence information, statements, payment plans, and account status.
• Assist team with escalated customer and client issues, coach and train other team members as needed, and act as a subject matter expert.
• Support Leadership with analyzing inventory data to drive client satisfaction and results.
• Function as a backup in creating, reviewing, and providing client reports as needed.
• Other duties as assigned or requested by Supervisory or Managerial personnel, such as acting as backup in other departments.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in a customer service role, interacting directly with customers either in-person or over the phone.
• At least 1 year of healthcare experience working within a patient financial services office or insurance collections for all payers.
• Proficient knowledge of patient access services and the overall effect on the revenue cycle.
• Proficient knowledge of commercial and government insurance plans (Medicaid and Medicare), payer networks, government resources, and medical terminology.
• Demonstrated experience communicating effectively with a customer and simplifying complex information.
• Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
• Experience with customer interactions that require live, accurate documentation of the encounter.
• Ability to handle sensitive information and maintain HIPAA compliance.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Proven time management skills.
• Understand collections terminology.
• Demonstrated ability of critical thinking skills and adhering to compliance protocols.

Requirements

• The salary range for this role is from $16.00 to $18.00 per hour.
• Specific compensation for the role will vary within the above range based on many factors including geographic location, candidate experience, applicable certifications, and skills.

Benefits

• SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.