About

• Description
• Support Manager
• At Rever Grand, our mission is to provide high quality, person-centered services to individuals with intellectual and/or
• developmental disabilities (I/DD), assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live.

• Rever Grand is seeking a Support Manager to be a part of our dedicated administrative team that serves the I/DD community. The Support Manager oversees the operations of the Implementation and Risk Mitigation departments, providing vision and leadership in long-term planning to ensure the continued growth and success of the departments.

• Compensation and Benefits
• · $80,000+ DOE
• · Administrative Paid Time Off (PTO) accrual
• · Comprehensive medical, dental, and vision insurance
• · 401(k) with employer match available after 90 days of employment

• Schedule
• · Full-time, Exempt
• · Mondays – Fridays, 8:30 AM – 5:00 PM
• Requirements
• Essential Functions
• · Provide leadership and utilize management practices to ensure that the mission and core values of the company are put into practice.
• · Develop strategies to improve the efficiency, effectiveness, and functionality of day-to-day operations within the departments they oversee.
• · Assist in development of processes and tools to improve overall department operations.
• · Carry out supervisory responsibilities in accordance with the organization’s policies and applicable State and federal laws.
• · Manage each department’s performance to ensure compliance with expectations, objectives, laws, and regulations. Assign work procedures consistent with the department’s policies.
• · Establish work schedules and monitor work performance by administrative staff to meet goals, objectives, and targets.
• · Provide training to Department Supervisors on administering disciplinary action and participate in the disciplinary action process when escalation is necessary.
• · Provide regular performance feedback, develop employees’ skills, and encourage growth.
• · Delegate and monitor the training of new administrative employees in the necessary aspects of operation for each department.
• · Provide oversight of department employees’ annual reviews.
• · Provide periodic updates to the Director of Operations on each department's progress.
• · Stay abreast of current Oregon Administrative Rules (OARs) that are applicable to the implementation, risk mitigation, and progress report fields and coordinate necessary changes with the Director of Operations.
• · Review Risk Mitigation Plans, Implementation Plans and Quarterly Progress Reports for quality, accuracy and compliance with OAR.
• · Effectively communicate with internal and external partners through clear, direct, and respectful communication.

• Required Skills/Abilities
• · Ability to read, analyze and revise complex documents, particularly individuals’ Implementation Plans, Risk Mitigation Plans, and Progress Reports.
• · Strong understanding of the intellectual and/or developmental disability (I/DD) community and the entities that facilitate the care of I/DD individuals.
• · Thorough knowledge of the OARs that govern the operations of community living supports agencies.
• · Ability to understand an Individual Support Plan (ISP) and Positive Behavior Support Plan (PBSP) and identify the key components that influence the Implementation Plan and Risk Mitigation Plan.
• · Ability to inspire and motivate others to perform well and accept feedback from others.
• · Ability to delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities.
• · Ability to involve staff in planning, decision-making, and process improvement.
• · Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information.
• · Ability to provide thorough and effective training to subordinate employees.
• · Excellent verbal and written communication skills, with an ability to effectively communicate with a variety of people at their level.
• · Excellent collaboration and creative thinking skills.
• · Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer programs.
• · Ability to learn and adapt to various software systems.
• · Ability to multi-task and work in a fast-paced office setting
• · Excellent time management, prioritization, and organization skills.
• · Strong work ethic and superior attention to detail.
• · Superior attention to strict confidentiality standards.

• Education and Experience
• · Three years or more of management experience.
• · Associate or bachelor's degree in a related field preferred.
• · Comprehensive knowledge of Community Living Supports agency operations and industry-related trends and forecasts preferred.

• Physical Requirements
• · Prolonged periods of sitting at a desk and working on a computer.
• · Limited periods of standing, walking, reaching, stretching may be required.
• · Frequent communication verbally and electronically.
• · Occasionally lift and/or move up to 15 pounds.