At StraighterLine we are on a mission to help students succeed!

StraighterLine is the leading provider of high-quality, affordable, online courses that help learners earn college credit and meet their professional goals. Each year, 150,000 learners take one of StraighterLine’s 215 courses to upskill into new careers or earn credit from over 2,000 colleges and universities worldwide. StraighterLine works with institutions and corporate partners to provide their students and employees with flexible education options that allow them to work and learn at their own pace. Visit www.straighterline.com for more information.

StraighterLine.com, an innovative online educational platform that delivers college-level courses for credit and prepares students for enrolling in degree programs, is looking for highly motivated, detail-oriented, professional Student Support Specialists.

The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements. The Student Support Specialist will directly interact and respond to student queries, provide issue resolution, leverage tools and resources to strive towards excellence in higher education student support. The Student Support Specialists are expected to be adaptable, flexible, versatile, understanding, calm and caring while exhibiting elevated competency to navigate and utilize StraighterLine’s (SIS) Student Information Systems. Once mastered, you will have the added opportunity to expand your ability to work chats, and support tickets that cover topics ranging from course-related issues, course navigation, assignment submissions, memberships, billing inquiries, technical support, academic issues, transcript requests, and much more. All interactions must be handled with student goals and priorities in mind, with a primary focus on resolving student issues to assist them on a direct pathway to earn transferable college credit.

StraighterLine team members work every day knowing that they are helping learners on their path to employability and career success. We're an inclusive team that fosters collaboration, that trusts and communicates openly. Like our students, we are lifelong learners and strive for excellence in our work. We are committed to bringing innovative solutions to the field - your ideas will never go unheard. And, best of all, we love to celebrate each other's contributions and wins.

We also know how important a life outside of work is, and the support that employers can contribute.

Generous time off policies, 13 public holidays.

Medical, Dental, and Vision Insurance Coverage (*one option full funded by StraighterLine)

401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not

Six weeks paid parental leave

Free StraighterLine courses for you and your family members

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.