About

• Description
• Position starts at $67,250-$73,600 (dependent upon experience) with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

• SUMMARY
• Manages, leads and operates a used computer/electronics retail store, online store, and e-cycling by performing the following duties.
• ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.
• Ensures compliance with all established Agency policies, procedures and practices.
• Directs activities orally, written and physically for retail store to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.
• Verifies that the quality and quantity of computers, games, and electronic equipment is adequate to obtain sales goals.
• Ensures the production, shipping, and quality control of the entire online selling process is adequate to obtain sales goals, on-time shipping, and quality customer service
• Maintains adequate production of donations through data destruction and software installation through close team member supervision, training and procedures. Maintains compliance with all applicable DOD standards, etc. that affect the privacy of information that may be stored on computer systems, hard drives, and/or any peripheral attachments.
• Manages the E-cycling staff to maintain inventory and sustain sales and salvage.
• Coordinates shipments and pick-ups while insuring product flow. Works with the E-cycling staff to improve the de-manufacturing process.
• Responds to customer questions, problems and complaints.
• Resolves issues to maintain customer satisfaction.
• Ensures that merchandise is priced in accordance with established standards.
• Implements seasonal planograms, floor sets, store signage, and sales promotion activities.
• Works with WDS/Retail (Pathways) liaison to insure service programs as working properly at store level.
• Supervises store staff; see Supervisory Responsibilities below.
• SUPERVISORY RESPONSIBILITIES
• Directly supervises store team members. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems; and budget management.
• ADDITIONAL RESPONSIBILITIES
• Performs work of subordinates as needed.
• Serves as a member of the Donated Goods Management Team.
• Reports the need for building and equipment repairs to the Director of Facilities and/or Director, E-Commerce.
• Performs other job-related tasks as assigned by Director, E-Commerce.
• LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a DEPARTMENT LEADER within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision

Mission & Community Oriented

• Commitment to Goodwill’s Mission & Core Values – Manages operations in accordance with Goodwill’s Mission and Core Values
• Commitment to Inclusion – Executes inclusion strategies to integrate perspectives
• Community & Service Driven – Manages services and value-add opportunities in accordance with Goodwill’s business community needs

People Oriented

• Relationship-Building Skills – Identifies and facilitates staff engagement opportunities
• Communication Skills – Manages communication with clarity to execute objectives
• Commitment to Development – Facilitates the use of tools and resources for staff development; and Manages processes for coaching and responsiveness to all staff needs and issues

Results Oriented

• Commitment to Quality Results – Implements plans using results-oriented goals for measuring success
• Business Acumen – Accurately interprets data, policies, and procedures for sound decision-making; and manages all GISP policies and procedures
• Stewardship – Manages budget in accordance with departmental needs and established financial guidelines

Personal Development Oriented

• Emotional Maturity – Manages personal emotions to gain staff confidence by impartially resolving issues
• Integrity – Manages operation that exudes ethical practices
• Capacity for Change – Serves as principal liaison to manage change

• Requirements
• QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.
• EDUCATION and/or EXPERIENCE
• Bachelor’s degree (B. A.) or equivalent from four-year college or technical school in Computer Science or related field and three years of retail management experience as a Store Manager; or equivalent combination of education and experience.

• CERTIFICATES, LICENSES, REGISTRATIONS
• Valid Driver's License (Class C), car insurance and reliable automobile.