About

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves driving strategic initiatives that span departments and unlock long-term value for both MANTL and our customers. You'll work alongside a tight-knit group that collaborates closely with account management, enablement, support, and implementations teams. This role is central to keeping complex initiatives moving while uncovering new areas where we can improve how we work and deliver.

• Fast-paced, highly collaborative environment where autonomy is encouraged and impact is immediate.
• Customer Operations team is customer-obsessed and deeply collaborative.
• Plays a critical role in shaping product priorities and improving the end-to-end customer experience.
• Brings data-driven insights and clear communication to every conversation.
• Regular engagement with internal teams and customers to stay close to the action.

Qualifications

• 5+ years of experience in program or project management roles, ideally within a B2B SaaS or startup environment.
• Strong experience leading cross-functional programs with internal and external stakeholders.
• Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical, customer-facing, executive).
• Experience using tools like Jira, Notion, and Looker to manage work, track progress, and communicate status.
• Strong data fluency, including comfort with data exploration, visualization, and tools such as Looker, Datadog, or similar platforms.
• Demonstrated ability to work in fast-moving environments and lead initiatives from problem definition through execution and measurement.
• Experience working in customer-facing roles, especially involving implementations, operations, or success programs.

Requirements

• Calm under pressure, able to juggle competing priorities without losing sight of the details.
• Systematic, data-driven approach to solving problems and highly detail-oriented.
• Naturally curious—eager to ask questions and explore the “why” behind a problem.
• Top-level communicator, able to distill complexity into clear, actionable updates.
• Accountability is a core value, building trust by following through and bringing clarity to every project.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.

Salary

The salary range for this position is: $120,000 - $180,000.

Work Authorization

We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters

We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency

As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in various states.

Equal Opportunity Employer

Alkami Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Alkami is committed to providing employees with a work environment free of discrimination and harassment.