About

• Description

About Fairgrove Property Management

• Fairgrove Property Management provides industry-leading residential property management services to real
• estate investors and residents throughout Southern California. Founded in 1976, the Santa Ana, CA-based
• company makes owning investment properties profitable and effortless. Four decades of experience in the
• residential real estate sector empowers Fairgrove to deliver a combination of exceptional operational
• expertise and innovative technology to both owners and residents. The company’s management approach
• enables stress-free, passive investing for owners, and provides residents with quality housing where service is the highest priority. Fairgrove Property Management operates in four major Southern California markets and is rapidly expanding across the West.

• Job Summary
• Under general supervision of the Vice President of Maintenance and Construction the Maintenance Administration Manager leads the centralized construction, maintenance, repair, and turnover coordination function and is responsible for supervising a team of overseas Maintenance Coordinators. This role oversees the effective scheduling of in-house maintenance work, coordination of third-party vendor services, and accurate billing of in-house invoices and data management across the maintenance department. The ideal candidate is self-motivated, highly skilled, customer-focused, and adept at using technology to streamline workflows. They bring a combination of operational leadership, process optimization, and strong administrative oversight.

Position Details

• Full-Time Position
• Compensation: $65,000 salary

Benefits Package

• Medical, Vision, and Dental Coverage
• 401(k) Plan
• Paid Time Off (PTO)
• Requirements

• Key Responsibilities Centralized Coordination and Billing
• Provide day-to-day supervision, coaching, and performance oversight for a team of overseas Maintenance Coordinators.
• Oversee all inbound maintenance requests to ensure accurate dispatching, prioritization, and timely follow-up.
• Ensure in-house maintenance teams and third-party vendors are scheduled effectively across multiple properties.
• Ensure consistent application of procedures for determining required repairs and dispatch routing.
• Lead the onboarding and training of new coordinators.
• Act as the escalation point for complex or delayed maintenance coordination or in-house billing issues.
• Collaborate with Property Management, Maintenance Leadership, and Construction teams to ensure seamless operations.
• Track key performance indicators (KPIs) for work order resolution time, service quality, and coordinator performance.
• Uphold compliance with all applicable codes, safety protocols, and internal operating standards.
• Qualifications
• 3+ years of experience managing remote or distributed administrative teams, preferably in maintenance, facilities, or property management.
• 5+ years of experience in a high-volume customer service or operations role.
• Strong background in property maintenance coordination, dispatching, or facilities administration.
• Excellent communication skills with the ability to lead a remote team and interact professionally with technicians, vendors, and residents.
• High level of proficiency with cloud-based systems and work order management tools.
• Demonstrated ability to manage multiple priorities, workstreams, and deadlines with precision.
• Proficiency in Microsoft Office 365 and familiarity with property management software.
• Highly organized, trustworthy, and process driven.