About

Department: Customer Planning Strategy & Delivery Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary Provides administrative and functional support for Leaders and People of the Customer Organization with Legendary Customer Service and professionalism. Supports Departments to enable efficiency, care, and development of our People. Builds strong working relationships with the Dept Ops Team, Leaders who are supported directly, and many other cross-functional Teams and individuals to accomplish these goals. Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Bring a can-do attitude and diligence to Department Operations’ goals of efficiency, cost savings, and anticipatory support Assist Directors in utilizing their time and work effectively: run calendars and support meetings in a manner that effectively connects Directors to those who require their leadership and partnership Partner with other Dept Ops Coordinators to work within a Centralized Model, rotating and sharing job duties such as payroll, travel arrangements, catering, onboarding, space and conference room maintenance and upgrades, corporate credit card oversight, expense reporting, equipment and supplies, etc. Support and sometimes oversee internal communication such as department offsites and meetings, milestones celebrations, written information sharing, and the tools such as those in Office 365 which enable knowledge sharing Support and serve as administrator toward department Cultural and developmental needs such as Gallup Strengths, training and development programs, team-building activities, and celebrations Work with direct Leader to align on priorities, constructively address project work, and build personal development plans May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities Knowledge of administrative procedures and systems, such as Microsoft Office products, managing files and records, designing forms, and other office procedures and terminology Skilled in learning the needs of others and actively supporting colleagues from all levels of management and staff as well as outside clients and vendors Ability to identify priorities, manage multiple tasks, and seek clarification when needed Ability to treat confidential matters with sensitivity, and to maintain a high degree of integrity in conduct and attitude Ability to show interpersonal skills, flexibility, organizational skills, verbal and written communication skills, and project coordination abilities Education Required: High School Diploma or GED Experience Intermediate level experience, fully functioning broad knowledge in Administration Preferred: Experience with the following tools/applications: Microsoft Office Suite, Quickbase, and Canva Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits Competitive market salary from $58,850 per year to $65,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.