About

• Description
• Spa Concierge
• Location: Infinity Spa at Grand Colorado on Peak 8
• Position Type: Full-Time Non-Exempt
• Compensation: $20.50 - $23.63 (DOE) /hour + 10% retail commission
• Schedule: Saturday - Wednesday

About the Role

• Join our award-winning team at Breckenridge Grand Vacations as the welcoming face of our tranquil
• spa retreat, where you'll craft exceptional guest experiences while enjoying industry leading benefits in
• Colorado's premier mountain destination. As our Spa Concierge, you'll play a pivotal role in scheduling
• appointments, managing daily spa operations, and promoting treatments and retail products while
• earning 10% commission on retail sales.
• Your attention to detail will ensure our pristine spa environment remains immaculate as you process
• payments, balance daily reports, and deliver personalized service at every guest touchpoint all while
• surrounded by Breckenridge's breathtaking beauty and the rewarding culture of a nationally recognized
• Top Workplace.

Responsibilities

• Manage all guest interactions including appointments, check-ins, and inquiries (in-person, phone, email)
• Process payments, reconcile daily transactions, and resolve discrepancies
• Maintain spa cleanliness and amenities (grotto, treatment areas, retail space)
• Promote treatments and retail products while enforcing facility policies
• Support operations through inventory management, social media, and special projects
• Uphold exceptional service standards and company policies
• Participate in training and sustainability initiatives

• Requirements
• High school diploma/GED
• Minimum 1 month’s customer service experience
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong English communication (verbal/written)
• Basic math skills (discounts/commissions)
• Able to perform computer work and lift 10-25 lbs.

Customer service competencies

• Exceptional guest service focus
• Active listener and problem-solver
• Detail-oriented with strong accuracy
• Maintains professional composure
• Collaborative team player

Preferred Qualifications

• Spa/hospitality experience
• Retail sales background
• Knowledge of spa software/systems

Compensation & Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event
• tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable
• passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program

About Our Company

• Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit
• County. We've been recognized as a Top Workplace for our employee-focused culture and commitment
• to responsible growth and giving back to the place we call home.
• Applications will be accepted until October 18, 2025.

• We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer