About

• Description
• White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.
• Our mission is to deliver exceptional healthcare with compassion and excellence.
• White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.
• Apply today!
• Why join White Rock Medical Center?
• Competitive salary and benefits/Company 401(k)
• Employee programs and events.
• Paid Time Off and 7 Company Holidays.
• Employer paid life insurance.
• Additional voluntary benefits such as STD, LTD, etc.

Job Summary

• Provide comprehensive psychosocial assessments, interventions, and discharge planning services to patients and families while actively participating in hospital quality improvement initiatives. This dual-role position combines direct patient care with data analysis and process improvement activities to enhance patient outcomes and satisfaction.

Essential Functions

Clinical Social Work Responsibilities

• Conduct comprehensive psychosocial assessments to identify patient and family needs, barriers to care, and discharge planning requirements
• Provide crisis intervention, counseling, and emotional support to patients and families facing acute medical situations
• Collaborate with interdisciplinary teams to develop and implement treatment plans
• Facilitate family meetings and care conferences
• Coordinate discharge planning, including placement in appropriate care facilities, home health services, and community resources
• Provide education and support regarding advance directives and end-of-life planning
• Assess for abuse, neglect, or safety concerns and initiate appropriate interventions
• Maintain accurate, timely documentation in compliance with regulatory standards

Quality Initiative Responsibilities

• Participate in quality improvement projects focused on patient experience, readmission reduction, and care transitions
• Collect, analyze, and report data related to social work interventions and patient outcomes
• Identify trends and patterns in discharge delays, patient satisfaction scores, and care coordination challenges
• Collaborate with quality department to develop and implement process improvements
• Participate in root cause analysis for quality events involving psychosocial factors
• Support development of evidence-based protocols for social work practice
• Assist with regulatory survey preparation and compliance monitoring
• Contribute to interdisciplinary quality committees and patient safety initiatives

• Requirements

Required Qualifications

• Master's degree in Social Work from CSWE-accredited program
• Current state licensure (LCSW, LMSW, or equivalent)
• Minimum 2 years of healthcare social work experience
• Knowledge of healthcare regulations and accreditation standards
• Strong analytical and data interpretation skills
• Proficiency in electronic health records and quality management software

Preferred Qualifications

• Previous experience in quality improvement or process improvement initiatives
• Lean Six Sigma or similar quality methodology certification
• Experience with discharge planning and care transitions
• Knowledge of HCAHPS, CMS quality measures, and value-based care concepts

Key Competencies

• Clinical assessment and intervention skills
• Data analysis and problem-solving abilities
• Project management and process improvement skills
• Strong written and verbal communication
• Ability to work collaboratively across disciplines
• Cultural competency and sensitivity
• Time management and prioritization skills
• Computer proficiency and technical aptitude

Physical Requirements

• Ability to walk throughout hospital facility
• Computer work for documentation and data analysis
• Occasional lifting up to 25 pounds
• Ability to work in emotionally demanding situations
• This role offers the opportunity to make a direct impact on patient care while contributing to systematic improvements in healthcare delivery and outcomes.