About

• Description
• The Richland Riverfront Hotel- Bartender & Server delivers customer service in the food & beverage industry. Server will help in the hotel's banquet department. Serving and clean-up of events hosted. Server will also help in preparation of food and drink items for the event center.

• Requirements
• *Must have Washington State Health Card
• *Must have Washington State Mast Card
• *Available various hours

• 1. DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• · Engages guests to understand their wellness needs and offers options to help guests make healthy food choices
• · Assists guests with tablet ordering, takes beverage orders in a tone consistent with brand service behaviors
• · Prepares and presents food and beverages (including bartending) according to brand approved recipes and established health and presentation standards
• · Be knowledgeable about the specialty cocktails and cooked to order menu. Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared
• · Use suggestive selling techniques to up-sell where possible to maximize hotel revenue [Up-sell]
• · Stores food and beverage products, inventory and equipment safely and properly
• · Replenishes supplies based on business forecasts in a timely and efficient manner and informs supervisor of low inventory items
• · Assists in receiving items and taking inventory as required
• · Clears and cleans tables promptly and efficiently. Keeps guest areas and food and beverage production areas clean and orderly throughout shift
• · Cleans and/or wipes down tables, chairs, walls, windows, mirrors, and floors as necessary
• · Processes all cashiering transactions accurately and in a secure manner
• · Completes closing/reconciliation activities and check guest credit compliance according to standard operating procedures

GUEST EXPERIENCE

• · Responds appropriately to guest complaints and implements appropriate service recovery guidelines in order to ensure total guest satisfaction
• · Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled
• · Shares own wellness journey with colleagues and guests
• · Remains current on brand, wellness, nutrition and industry information required to deliver the EVEN Hotels programs and services

RESPONSIBLE BUSINESS

• · Maintains Green Engage initiatives in assigned work area
• · Ensures food handling and storage meets federal/state/local health requirements
• · Alerts supervisor of any health or safety issues
• 2. QUALIFICATIONS AND REQUIREMENTS
• · High School diploma or equivalent, plus 6 months food service and/or 1 year bartending experience required
• · Basic reading and writing
• · Basic math skills are frequently used when handling cash and credit
• · Must speak fluent English
• · Flexible work schedule
• · May be required to work nights, weekends, and/or holidays
• · Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency

• Preferred

• · 1 year food service experience that requires knowledge of kitchen operations
• · Some formal training in food production
• · Hotel front-of-house F&B experience
• · Bilingual, Spanish preferred
• · Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities

Other

• · Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor
• PHYSICAL REQUIREMENTS
• · Carrying or lifting items weighing up to 50 pounds
• · Moving about the restaurant
• · Handling food objects; plates, trays, glasses, etc.
• · Bending, stooping, kneeling