About

• Description
• Parma Tavern in Buford is Looking for Experienced Servers!
• We offer an eclectic mix of Italian-inspired pub grub featuring stone oven pizzas cooked in our 600-degree brick oven, fresh pasta with made-from-scratch sauces, house-grind burgers, and small plates perfect for sharing. Our commitment to excellent customer service is what motivates us, and we are dedicated to seeking outstanding team members who share our passion for serving guests and preparing high-quality food and beverages. If you love great food too and can provide our guests with world-class service in a “no attitude” atmosphere, we’d love for you to join our team!

• You have heard businesses tell you how much their team operates and feels like a family, but Parma truly does. We have had many of the same employees for the better part of the last ten years. We work hard, we’re there for one another, and we take care of our guests. We strive every day to provide a fun and safe atmosphere and deliver a phenomenal dining experience for all who walk through our doors.

• The ideal candidate is someone who is a hard worker, a self-starter, maintains a strong work ethic, and possesses the intangibles we are looking for - helpful, kind, fun to be around, and guest-obsessed. Having a great knowledge of beer, liquor, wine, and cocktails is necessary. A minimum of two years of high-volume serving experience is preferred. In the simplest of terms, if you’re looking for a great place to work with a great clientele, a high level of consistency, and the support of your peers and management, this is the opportunity for you.

• Rate of Pay: $2.13 an hour plus tips
• Availability: Days, Night (late night), and Weekend Availability Needed

Job Responsibilities (include but are not limited to)

• Set dining area for service; condiments, candles, napkins, service plates, and utensils, per restaurant standards.
• Follow sanitation, safety, and the company’s Alcohol Awareness policy.
• Keep an eye on patron intoxication levels and respond appropriately
• Following the 10 Steps of Customer Service.
• Follow first-time guest procedures.
• Greet tables promptly
• Memorize the menu for on-demand recitation and questions about ingredients. Answer questions about menu items
• Gracefully suggest/upsell additional menu items, such as cocktails, specials, and desserts.
• Accurately take customer orders and relay them to the kitchen staff. Communicate with kitchen staff to ensure timely delivery of food.
• Serve food and drinks to guests in a timely and professional manner
• Check on guests throughout their meal to ensure satisfaction. Prebus as needed.
• Handle cash and credit card transactions accurately. Follow the company's cash handling policies.
• Close out all checks at the end of every shift
• Maintain a clean and organized dining area, server stations, and drink stations.
• Offer special assistance to patrons with specific needs, such as highchairs for children
• Operate the drink fountain and coffee station. Pick up bar orders from designated areas.
• Use the POS system accurately
• Perform side work and side duties as assigned
• Properly open and pour wine at the tableside
• Thank guests for dining with you and invite patrons to return
• Perform daily/weekly/monthly cleaning tasks as needed or directed by the manager.
• Adhere to grooming and appearance standards consistently - follow Dress Code.
• Promptly address customer service issues and refer to management when necessary