About

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Product Manager – Communications Platform Introduction to the Team: The Communications Product Team builds integrated platform capabilities and seamless experiences for travelers, partners, and Expedia Group employees. With a customer-first focus, we create products that foster loyalty and repeat business, collaborating across the organization to drive growth and measurable outcomes. Join the Core Platform & Experiences organization as a Senior Product Manager on the Universal Messaging Platform (UMP) team. You will lead product strategy and execution for AI-driven messaging capabilities that power outbound communications - email, push, SMS, and inbox - across multiple brands and 40+ languages. As part of a small, high-impact team, you will build scalable tooling that enables communication owners to create contextual, personalized, and trusted messages to our travelers and partners. Based in Seattle, you will work closely with engineering, UX, and other product teams to define roadmaps, deliver robust platform features, and ensure messaging quality and performance at scale. In This Role, You Will: Own the 'build’ pillar of Universal Messaging Platform, including tooling for message creation, localization, and quality checks across multiple channels. Collaborate with platform users, engineering and UX teams to deliver customer-centric communication tools. Drive integration of AI capabilities into the messaging platform. Manage communication creation capabilities across multiple channels (email, push, SMS, inbox). Conduct customer research and partner with UX leads to inform product decisions. Influence product strategy and roadmap in a fast-paced, high-visibility environment. Minimum Qualifications: 6+ years of product management experience, ideally in communications platforms, CRM/MarTech, or email marketing. Strong technical background with experience collaborating closely with engineering teams. Proven track record delivering AI-based product capabilities. Solid understanding of data fundamentals and service integrations within communications platforms. Experience with localization and multi-language support Demonstrated ability to lead customer research and translate insights into actionable product requirements. Preferred Qualifications: Experience working in large global companies or platforms with global scale. Familiarity with outbound communication channels including email, push, SMS, inbox, and messaging apps. Background in marketing, product, or technical roles with strong product management skills. Experience collaborating with UX teams and cross-functional stakeholders. Solid understanding of platform architecture and scalable tooling design. The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.