About

• 🏢 MTI America

• We’ve been helping people get back to work and life since 1992

• 📌 Job Title: Senior Director of Operations  

•       Salary Range: $132,187.00 - $176,249.00 

•       Department: Operations

•       Reports To: SVP Operations  

•       Location: Remote

•       Job Type: Full-Time

•       FLSA Status: Exempt

•       Date Posted: 10/3/2025 

• 🧭 Position Summary

• The Sr. Director of Operations Intake and T&T (Transportation & Translation) in Ancillary Services oversees the strategic direction and provides Sr level leadership for the product lines. This role involves leading teams of ops managers with care coordinators and reports to the SVP, Head of Operations. This role will also require leading cross-functional initiatives, optimizing processes, leveraging scalability, and driving operational excellence with continuous improvement.  

• ✅ Key Responsibilities

• * Strategic Leadership: Develop and implement strategies to enhance the delivery and efficiency of operations that are aligned with business objectives and growth. Drive employee engagement and foster a high-performance culture.
• * Operational Oversight: Lead the Ops Managers to ensure high-quality service delivery and operational efficiency.
• * Project Management: Cross collaboration with all initiatives making sure to use best practices, management system techniques and efficient resource utilization.
• * Process Improvement: Identify and implement strategies to enhance operational workflows and service quality.
• * Financial Management: Able to understand and assist with operational budgets, key financial measures and forecasts. Familiar with margin analysis.
• * Stakeholder Engagement: Build and maintain strong relationships with leadership across MTI. Serve as a resource for providers and customers.
• * Compliance Management: Ensure all operations comply with healthcare regulations and standards.
• * Performance Monitoring: Track key performance indicators (KPIs) to assess service quality and efficiency.

• 🎓 Required Qualifications

• * Bachelor’s degree in healthcare administration, Business, or a related field
• * Experience: 10+ years of progressive leadership, strong business acumen and demonstrated problem solving capabilities.

• 🧠 Skills                                   Descriptions

• Leadership 

• Strong skills in leading large teams 

• Strategic Thinking 

• Ability to develop and implement long-term strategies 

• Project Management 

• Experience in overseeing complex projects from conception to completion 

• Communication 

• Excellent verbal and written skills for effective interaction with providers and internal teams 

• Analytical Skills 

• Proficiency in analyzing data and making informed decisions 

• Healthcare Knowledge 

• In-depth understanding of ancillary services and healthcare operations 

• Problem Solving 

• Aptitude for identifying issues and creating effective solutions 

• 🏢 Work Environment & Physical Requirements

• * Typical office environment / remote work available
• * May require occasional travel
• * Ability to sit or stand for extended periods
• * Lift up to 5 lbs, if applicable

• 💼 Compensation & Benefits

• * Competitive salary based on experience
• * Health, dental, and vision insurance
• * 401(k) with company match
• * Paid time off, as well as holidays

• 🌍 Diversity, Equity & Inclusion Statement

• MTI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.