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Job Description Vertex is seeking an experienced commercial leader to lead North America’s Field Operations team. The Senior Director, Field Force Operations will partner with Business Unit leaders and cross-functional stakeholders to enable and support all of North America’s commercial field forces. This role reports to the Executive Director, North America Commercial Operations & Insight Analytics. Key Duties & Responsibilities Develops and implements industry best practices for sales force field enablement for launch and in-line brands Lead a team of field operations personnel and contingent workers Responsible for providing input into the field incentive compensation (IC) design with BU stakeholders. Manage the administration of the field IC program (i.e. IC reports for field teams, HQ dashboards, etc.), prepare and coordinate IC payments, ensure IC plans are compliant in aligned to Vertex principles, perform periodic IC plan “health checks,” maintain detailed set of IC documentation and business rules, etc. Establishes and maintains field force sizing, territory alignments and HCP targeting Designs and maintains field sales force and field sales management reporting dashboards, including but not limited to product sales tracking, incentive compensation, and field activities Designs and maintains the customer relationship marketing tool and partner with cross-functional stakeholders to maximize efficiency and utility and seamless customer interactions Manages the vehicle fleet program for all field base personnel (including non-sales personnel) Manages the field sales force credentialling program Manages the product sampling program in line with industry policies and regulations governing sample accountability Build a strategy to strengthen and build Vertex’s external footprint across therapeutic areas within the current/future portfolio Ability to support multiple sales teams across small molecule and gene therapy disease areas Plan for scaling and growth of the North America commercial organization to match increasing number of indications and launches Key member of cross-functional team to design and implement incentive compensation program including measurement components, quotas, award programs and contests Collaborates with information technology team (DTE) and Business Information teams to oversee construction/management of data infrastructure and ongoing enhancements based on business needs; establishing policies and procedures to maintain integrity of data and ensure compliance with PDMA, AMA, and other regulations Ensures data integrity of external and internal data sources used to support Sales, Marketing, Market Access, and Medical Affairs groups Designs, documents, and maintains policies and procedures for areas of responsibility Manages vendors and services within assigned budgets that enable the field force readiness to be more effective while ensuring quality deliverables Manages team members to ensure career development and quality field enablement related deliverables Completion of ad-hoc projects and analysis relating to Field Operations group responsibilities Required Education and Experience Bachelor's degree (BS/BA in Business/Finance, Mathematics, Sciences or equivalent, etc.) Typically requires 10 + years of pharmaceutical/biotech/consulting industry experience in related area of responsibility and 5 years of supervisory / management experience, or the equivalent combination of education and experience Required Knowledge/Skills Experience in managing projects related to pharmaceutical/biotech sales force sizing, field force reporting, data management, and incentive compensation Excellent project management and interpersonal/communication skills in leading and directing teams to achieve project objectives and goals within assigned timelines Understands and adheres to policies that regulate pharmaceutical Sample Accountability Thorough understanding of sales data tracking systems, processes, and methodologies Highly effective presentation skills, written and verbal communication skills Strong analytical skills, demonstrated by the ability to identify and understand complex issues and problems within product sales and prescriber information data sets Demonstrated ability to work independently and manage multiple projects that require collaboration across functional areas Team player able to develop rapport and credibility with field and home office personnel including management Experience with CRM systems (i.e. Veeva, Salesforce.com, etc.) Experience with IQVIA DDD and Xponent data sets Experience in Specialty Pharmacy data sets Knowledge of Patient level de-deidentified data sets Pay Range: $223,200 - $334,800 Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law. At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more. Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility. Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com Help Us Achieve Our Mission Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. The company has approved medicines that treat the underlying causes of multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continues to advance clinical and research programs in these diseases. Vertex also has a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where it has deep insight into causal human biology, including APOL1-mediated kidney disease, acute and neuropathic pain, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency . Founded in 1989 in Cambridge, Mass., Vertex's global headquarters is now located in Boston's Innovation District and its international headquarters is in London. Additionally, the company has research and development sites and commercial offices in North America, Europe, Australia, Latin America and the Middle East. Vertex is consistently recognized as one of the industry's top places to work, including 14 consecutive years on Science magazine's Top Employers list and one of Fortune’s 100 Best Companies to Work For. For company updates and to learn more about Vertex's history of innovation, visit www.vrtx.com or follow us on Facebook, Twitter/X , LinkedIn, YouTube and Instagram. The diversity and authenticity of our people is part of what makes Vertex unique, and we recognize that each employee brings diverse perspectives and strengths. By embracing those strengths and celebrating differences, we are fostering an inclusive culture where each of us can bring our authentic selves to work, inspire innovation together, and change people’s lives. Our vision is clear: to be the place where an authentic, diverse mix of talent want to come, to stay, and do their best work.