About
About Us
At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.
With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.
The Role
As a Senior Client Success Manager covering our Key Accounts, you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management.
You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will not only ensure campaigns align with client objectives but also collaborate with the Client Partners on account renewal and growth.
You’ll partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers.
Key Responsibilities
Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexityDaily tasks include: running program kick-off calls, finalizing program briefs, building creator rosters, contracting creators, scheduling content creation and posts, tracking performance, and leading post-campaign reviewsBuild and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectivesIn partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients)Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scoresUnderstand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic prioritiesManage multiple programs simultaneously with periods of varying workload and complexityProactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvementsPartner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvementCollaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutionsMaintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunitiesTo be successful, you'll need to
Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectivesDevelop and present data-driven recommendations to support account growth and retentionAddress client concerns proactively, leveraging data and internal experts as neededSeamlessly manage creator relationships and campaigns to deliver operational excellenceConsistently meet and exceed KPIs across satisfaction, retention, and revenue metricsBe flexible and available for in-person meetings as needed, whether for internal events or key customer meetingsAbout you
You’re client-obsessed and driven to go above and beyond to keep clients happyYou create meaningful relationships and deeply understand client campaign goals and broader business objectivesYou’re confident in communicating with senior stakeholders, from Influencer Marketing Managers to CMOsYou bring a commercial mindset, able to balance execution with long-term account growth and strategic thinkingYou’re detail-oriented, organized, and thrive in managing multiple complex accounts at onceYou’re data-driven, using insights to tell compelling stories and guide decisionsYou’re a strong collaborator who shares learnings, best practices, and resources with your teamYou have a growth mindset and consistently seek feedback for self-improvementYou have experience in digital and creator marketing and a strong understanding of social media platformsYou have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accountsYou’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goalsExperience working with enterprise-level clients in agency, or creator tech is highly preferredWhy #paid
We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they loveWe are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review websiteWe have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)We invest in our team members, with L&D budgets and RRSP/401K Matching ProgramsWe are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterdayWe empower learning through meaningful career progression and the autonomy to test new ideasEqual Employment Opportunity
#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.
We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.
If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.
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