About

•     Job Description 

• Position Title:  Service Technician Trainee 

• Division/Location:  Seattle 

• Pay:  Hourly 

• Team: Service 

• Reports to:  Service Install Manager 

• FLSA Status:  Non-Exempt 

• Revised Date:  10/23/2019 

• Position Summary 

• Responsible for the troubleshooting and repair of fire system, security systems, CCTV systems and access control systems  

• About the Position 

• Essential Duties and Responsibilities include the following.  Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

• * Carries out repairs on fire and security systems as directed by the schedule. 

• * Works closely with more experienced technicians and takes direction. 

• * Self-dispatches to sites, ensuring timely arrival to customer’s homes and businesses. 

• * Travels as required to perform the service needs of the customer. 

• Position Requirements 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Key competencies and abilities: 

• * Ability to problem solve, self-start and work with little direction. 

• * Flexible and dependable. 

• * Professional demeanor and attitude.  

• * Must be able to work on a team and take direction from more senior technicians. 

• * Must have the ability to drive extended distances to/from appointments. 

• * Must be willing and able to stay overnight in hotels, motels, or other accommodations provided by the company. 

• * Must possess good quality customer service skills. 

• Supervisory Responsibilities:   

• This position has no supervisory responsibilities. 

• Education and/or Experience: 

• * High School diploma, GED or equivalent 

• * Alarm system installation experience prefered  

• Certificates, Licenses, or Registrations: 

• * Valid E06 trainee card 

• * Valid driver’s license with no more than one minor traffic infraction on record in the last three years 

• Computer Skills:  

• To perform this job successfully, an individual should have knowledge of: 

• * Working knowledge of MS Office Suite, particularly Word and Outlook. 

• Physical Demands:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this Job, the employee must regularly lift and/or move up to 20 pounds, and occasionally will lift and/or move up to 50 pounds; Must be able to stand, walk, reach and bend for extended periods of time occasionally; Specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus; Uses fingers, hands, arms when working with mouse, keyboard, monitors; Must be sufficiently flexible to crawl through attics and crawls spaces as required; Must be able to climb a ladder. 

• Work Environment:  

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• While performing the duties of this job, the employee may sometimes work in a typical cubicle type office environment with overhead lighting and temperature control, and low noise levels.  The employee mostly travels from job to job in a company vehicle and will be exposed to outside environmental or on-site conditions.