About

•         Job Description 

• Position Title:  Service Technician I 

• Division/Location:  Seattle 

• Pay:  Hourly 

• Team: Service 

• Reports to:  Service Install Manager 

• FLSA Status:  Non-Exempt 

• Revised Date: 10/23/2019 

• Position Summary 

• Responsible for the diagnosis and repair of alarm and home automation systems. 

• About the Position 

• Essential Duties and Responsibilities include the following.  Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

• * Repairs door and window sensors, motion sensors, glass break sensors, remote controls, cameras, door locks, and all other products used by Guardian. 

• * Repairs fire alarm systems installed by Guardian. 

• * Self-dispatches to site as needed, ensuring prompt arrival to customer’s homes and businesses. 

• * Suggests upgrading/upselling customer’s equipment packages, when needed. 

• * Willing to travel as required to perform. 

• * Participates in the on-call schedule. 

• Position Requirements 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Key competencies and abilities: 

• * Ability to problem solve, self-start and work with little direction. 

• * Flexible and dependable.  

• * Professional, customer service-oriented attitude. 

• * Excellent organizational and time/project management skills 

• * Must take initiative to learn new skills 

• * Must be willing and able to stay in hotels, motels, or other accommodations provided by the company. 

• * Flexibility to travel as required to perform the service needs of the company’s customers and to drive extended distances to and from appointments. 

• * No more than one minor traffic infraction on record in the last three years. 

• Supervisory Responsibilities:   

• This position has no supervisory responsibilities. 

• Education and/or Experience: 

• * High School Diploma, GED or equivalent. 

• * Previous customer service experience. 

• * Two to four years of experience in alarm or similar installations. 

• Certificates, Licenses, or Registrations: 

• * Valid Electrical 06 license 

• * NICET II Fire  

• * Seattle FA1 card  

• * Valid and current driver’s license 

• Computer Skills:  

• To perform this job successfully, an individual should have knowledge of: 

• * Comfortable with MS Office Suite, particularly Word and Outlook. 

• Physical Demands:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this Job, the employee may be required to exert up to 50 pounds of force occasionally and up to 20 pounds of force frequently; specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus; uses fingers, hands, arms when working with mouse, keyboard, monitors; must be able to climb a ladder and be flexible enough to crawl through attics and crawl spaces when required. 

• Work Environment:  

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• While performing the duties of this job, the employee may sometimes work in a typical cubicle type office environment with overhead lighting and temperature control, and low noise levels.  The employee mostly travels from job to job in a company vehicle and will be exposed to outside environmental or on-site conditions.