About

At GrandCare Health Services, we are a leader in post-surgical rehab. We deliver expert compassionate care in the comfort of your home. GrandCare proudly services Southern California with a commitment to dignity, respect, and patient well-being. This is primarily orthopedic rehab provided in our patients’ homes, NOT your typical home health patient population. GrandCare offers you the opportunity to join a close-knit team, focused on patient outcomes, patient satisfaction, and professional growth. Clinicians who work with GrandCare can specialize in orthopedics, neuro, and pain to truly see their patients improve. By giving our clinicians the tools, support, and independence to do what they do best, they are able to meet their professional goals and maintain the highest levels of employee satisfaction. Please look at our Yelp reviews to see the difference we are making in communities throughout Southern California! GrandCare Health Services is growing and looking for an experienced and compassionate Scheduling Coordinator to join our team! As a Scheduling Coordinator with GrandCare Health Services, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits. BENEFITS Competitive compensation Health, dental, vision, life, and disability insurance 401(k) plan with generous company match Critical illness benefit Paid time off Employee assistance program PAY RANGE: $20.00 - $26.00/hr JOB TYPE: Full Time LOCATION: Pasadena, CA - 100% Onsite JOB SUMMARY The Scheduling Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with internal staff, clinical field employees, contract staff, patients/families, and referral sources, responding to staff requests/concerns, and maintaining information to assist in the coordination of patient services and staff availability. DUTIES AND RESPSONSIBILITY Serve as the primary and secondary responder to all inbound phone calls. Maintain information involving current staff and contract staff demographic information, skill sets, availability and productivity levels. Assist the Intake department by supplying staffing solutions to new patient referrals. Accurately complete all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests. Support clinical leadership by maintaining the proper daily workflow of tasks. Communicate effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff. Demonstrate commitment, professional growth, and competency. Provide insight to identify needs for additional staff. Maintain comprehensive working knowledge of contractual staff relationships. Serve as an administrative support resource for all clinical and marketing staff. Ensure compliance with all state, federal & Medicare regulatory requirements. JOB REQUIREMENTS 2+ years of scheduling experience in a health care setting, home health experience preferred 2+ years of EMR system experience, Home Care Home Base experience preferred Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email. Establishes productive organizational skills and habits. Provides excellent customer service skills. Strong team skills. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. Ability to multi-task in a fast paced office environment. WHY GRANDCARE HEALTH SERVICES? GrandCare Health Services is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best in home post-acute rehab in Southern California! What makes us unique? At GrandCare Health Services, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind: Celebration Accountability Passion for Learning Love One Another Intelligent Risk Taking Customer Second Ownership We’d love to meet with you if you are passionate about giving exceptional patient care and creating the best post-surgical care in Southern California! GrandCare Health Services is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at https://www.pennantgroup.com. GrandCare is a physician-trusted leader in post-surgical rehabilitation delivered in the comfort of your own home. We are recognized by the Centers for Medicare and Medicaid Services as a 5-STAR agency, placing us in the top 10% nationally. Our experienced clinicians work closely with your physician to develop a personalized plan of care specific to your needs. Our tailored, concierge approach is proven to promote faster healing, reduce stress and anxiety, and get you moving again. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.