About

• Description
• POSITION: Sales Coordinator
• REPORTS TO: Director of Sales and Marketing
• FLSA: Hourly
• OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

POSITION SUMMARY

• As a Sales Coordinator within our senior living community, you will play a pivotal role in ensuring a smooth transition for residents into our facility. Your primary responsibility will be to manage all aspects of the move-in process, from initial contact with prospective residents and their families to facilitating the move itself. You will serve as a compassionate guide and support system, ensuring that each resident feels welcomed, informed, and comfortable throughout the transition period.

ESSENTIAL JOB FUNCTIONS

• · Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
• · Serve as the primary point of contact for residents and their families during the move-in process.
• · Coordinate with various departments (e.g., sales, marketing, maintenance) to ensure a seamless transition for residents.
• · Assist residents with completing necessary paperwork and documentation.
• · Coordinate moving logistics, including scheduling movers, arranging transportation, and coordinating with maintenance staff for any necessary preparations in the resident's new home.
• · Provide guidance and support to residents and their families as they navigate the move-in process.
• · Conduct thorough orientations for new residents, introducing them to staff members, amenities, and community policies.
• · Address any questions or concerns that residents may have during the orientation process.
• · Provide ongoing support to residents and their families as they settle into their new environment.
• · Serve as a resource for residents, helping with navigating community resources and services.
• · Cultivate positive relationships with residents and their families, fostering a sense of trust
• and confidence in our community.
• · Collaborate with the sales and marketing team to promote resident satisfaction and retention.
• · Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
• · Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.
• Requirements

EXPERIENCE, QUALIFICATIONS & SKILLS

• · Education: Associates' degree in Sales and Marketing or related field required.
• · Two + years’ experience in customer service, sales, or hospitality, particularly within the senior living industry, is highly desirable.
• · Strong interpersonal skills and the ability to communicate effectively with residents, families, and staff members.
• · Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
• · Willingness to work flexible hours, including evenings and weekends, as needed.
• · Commitment to upholding the highest standards of professionalism and integrity in all interactions.
• · Must have strong understanding of the English language, sufficient to read and write.
• This job description outlines the primary responsibilities and qualifications for the Sales Coordinator position within our senior living community. The successful candidate will play a vital role in ensuring that residents feel welcomed, supported, and valued as they transition into our community.

PHYSICAL QUALIFICATIONS

• · Walk/Stand – must be able to continuously walk and stand.
• · Environment Condition – must be able to perform work both inside and outside.
• · Sit – sit infrequently.
• · Lift - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• · Carry - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• · Push - constantly 0-10 pounds, frequently 11 – 50 pounds, occasionally 51 – 100 pounds.
• · Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• · Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• · Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.