About

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. The outgoing and service-oriented Retail Attendant provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience. We are currently looking for a: Retail Attendant (Happy Hauntings) Roles & Responsibilities: Roles & Responsibilities: Welcome and greet all guests with a smile as they enter retail locations Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling Resolve guest concerns in a courteous and prompt manner Promptly communicate potential issues or complaints to retail or park leadership, as needed Operate all POS equipment accurately to finalize all purchases Ensure merchandise is well stocked, organized, and presentable Refold or rehang clothing items as necessary Ensure the retail locations are clean and safe for our guests Operate mobile retail carts, when applicable Rotate food and beverage products according to department standards Ensure that the retail space is free of tripping hazards or any other threats that could potentially injure a guest or another employee All other duties assigned by leadership Education & Experience: No education required Previous work experience is not required Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. Requirements: Must be at least 14 years of age to comply with NH Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays Must have reliable transportation to and from your scheduled shift Ability to comply with all uniform policies Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to positively engage with guests to promote sales and customer satisfaction Previous experience with Point of Sale (POS) technology and PCI compliance a plus Ability to follow direction, multi-task, and work as part of a team as well as independently Physical Requirements: Ability to stand, walk, and remain on feet for majority of the workday Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more Working Conditions: This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions Some exposure to dust and chemical cleaning agents Team member benefits: Do not miss the chance to spark your career now! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career