About

• Description
• Position Summary
• Responsible for providing exemplary guest service by taking and delivering orders, clearing tables, and maintaining overall appearance of dining room.

• Essential Functions
• Presents menus to guests and answers questions about menu items, making recommendations upon request.
• Informs guests of daily specials.
• Explains how various menu items are prepared, describing ingredients and cooking methods.
• Garnishes and decorates dishes in preparation for serving.
• Describes and recommends wines to guests.
• Serves wine selections to tables with appropriate glasses and pours the wines for guests.
• Serves food and beverage orders to guests and prepares or serves specialty dishes at tables as required.
• Collects payment from guests.
• Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems.
• Removes dishes and glasses from tables and prepares them to be sent to the kitchen.
• Cleans tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments.
• Stocks bus station and other areas with items and utensils.
• Fills salt, pepper, sugar, cream, condiments, and napkin containers.
• Escorts guests to their tables as needed.
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Performs all opening, closing, cleaning, and stocking responsibilities.
• Assists other floor personnel on an as needed basis.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.
• Requirements
• Position Qualifications
• WORKERS IN THIS POSITION MUST BE 18 OR OLDER
• Competency Statements
• Accuracy- Ability to perform work accurately and thoroughly.
• Communication Skills- Ability to communicate effectively with others verbally.
• Customer Oriented- Ability to take care of the guests’ needs while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.

• Education
• High school diploma or GED preferred.

• Experience
• One year of experience as a server.

• Computer Skills
• Experience with Point of Sale (POS) systems preferred.

• Certificates & Licenses
• Must obtain a Siletz Tribal Gaming License.
• Must have OLCC temporary permit before the start date and obtain OLCC permit within 45 days of employment.
• Must have a Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of employment.

• Other Requirements
• Knowledge of regulations governing food preparation and service.
• Basic math skills.

• Physical Demands
• Stand Constantly
• Walk Constantly
• Sit Not Applicable
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Not Applicable
• Squat or Kneel Occasionally
• Bend Frequently

• Lift/Carry
• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

• Push/Pull
• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

• Other Physical Requirements
• Vision: Near and Far
• Sense of Sound
• Sense of Smell
• Sense of Taste

• Work Environment
• Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.
• Working Conditions
• Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.