About

• A Great Place to Work and Grow!
• We are looking for a highly motivated Residential Member Liaison to join our SageWater team in San Diego California! We’re growing, and we’re looking for more great people to help us continue to grow!

About Us

• Founded in 1988, SageWater is the nation’s leading provider of turnkey plumbing and mechanical infrastructure solutions for condominium and apartment communities. We help diagnose and solve piping system problems with high levels of care and attention to detail—all while members remain in their homes.
• Why Join Us?
• ✅ SageWater offers great pay with annual reviews and a commitment to career growth!
• ✅ A Monday – Friday day fulltime schedule
• ✅ Paid time off (PTO) and select paid holidays
• ✅ 401(k) retirement plan with a 3% company grant after 90 days
• ✅ Zero premium quality health insurance for yourself
• ✅ Low premium quality health insurance for your family
• ✅ Low premium dental and vision insurance for you and your family
• ✅ Life and long-term disability insurance

About THIS OPPORTUNITY

• As our Member Liaison, you will be the face of our company to the members. Your primary focus is fostering clear communication and leveraging your relationship and organizational skills to ensure member customer satisfaction. This position offers a perfect balance of consistency, meaningful interaction, and long-term relationships—ideal for a customer service professional interested in shaping a caring and responsive environment.
• This Member Liaison role requires the demonstrated ability to personally communicate genuinely and effectively, resourcefulness, a professional appearance, patience, and tact in all guest interactions. This role is intended to be a full-time hourly position, based at the job site, reports to the Senior Project Manager, and works closely with the rest of the onsite team.

Key Duties and Responsibilities

• • Serve as the primary point of contact for members—providing updates, answering questions, addressing concerns, and ensuring their comfort
• • Deliver outstanding customer service—responding promptly, conveying empathy, and representing our brand with professionalism in person and digitally
• • Create and deliver member notices, deliver them in person or via preferred communication methods, and maintain clear, concise documentation
• • Efficiently document and escalate problems that arise due to member and client concerns, inclement weather, emergencies, or other issues
• • Maintain, foster, and develop productive relationships including with co-workers, other departments, clients, subcontractors, and vendors
• • Identify and recommend process improvements, ensuring improved quality and deliverables
• (This job posting is not intended as a complete list of activities, duties, or responsibilities for this position.)

Key Requirements

• • 1-2 years of prior customer service experience in a residential environment
• • Well-developed presentation and interpersonal skills
• • Dependable full-time availability
• • Demonstrated customer service experience
• • Excellent organizational and multi-tasking skills
• • A positive “no job is too big or too small” attitude
• • Fluency in English, written and spoken
• • Must be able to regularly lift and carry 10-20 lbs., walk regularly, and climb steps occasionally
• • High School degree or GED
• PREFERRED CANDIDATES would have some proficiency with MS Office and/or Spanish.
• Salary Range: $20 - $25 per hour based upon experience and qualifications
• Ready to be considered for this amazing opportunity at SageWater?
• If you’re ready to take the next step and make a real difference in your life and career, don’t wait—apply today!
• Employment Authorization
• Applicants must be authorized to work for any employer in the United States and must be able to confirm their employment eligibility via E-Verify at the time of hire. We are unable to sponsor employment at this time.
• No recruiters or agencies, please.
• We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.