About

Who We Are

• At Community Financial Credit Union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

• We’ve been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. 

About the role

• The Residential Loan Officer is responsible for the origination of residential first and second mortgages that are generally derived from internal sources such as by the experience team, from provided leads, for employees, or mortgage refinances for current Community Financial Credit Union mortgage holders.

• This position has a starting hourly rate of $18.94, but your offer amount may be increased with relevant work experience and transferable skills.  

• A Day in the life of a Residential Loan Officer can look like: 

• * Respond to internally generated referrals/hot line transfers from branches/care center promptly.
• * Reach out to members in the market for a mortgage (leads), with a firm offer of credit where required, within 24 hours of notification. 
• * Perform outbound calling (leads) from internally generated sources to maximize opportunities as directed. 
• * Accomplish sales goals and meet minimum monthly closed loan and deposit expectations.
• * Consult with members about their home financing needs, risks, and offer lending solutions.
• * Fully complete a mortgage loan application and/or an equity application online, over-the-phone, or potentially in-person at member’s insistence.
• * Perform other duties assigned by leadership.

What you bring to the table

• * High school diploma or equivalent.
• * Minimum 1 years solid work experience in residential mortgage lending.
• * Minimum 1 year of experience working with home equities in a sales capacity.
• * Ability to obtain Nationwide Mortgage Licensing System (NMLS) registration.
• * Solid understanding of residential lending practices and programs.
• * Capable of working in a sales-centric, goal-oriented environment.
• * Exceptional professionalism providing for a best-in-class member experience. 
• * Excellent verbal and written communication skills.
• * Outstanding organizational and follow-up skills.
• * Capable of proficiently delivering and handling difficult customer conversations.
• * Strong teamwork abilities with co-workers and colleagues.
• * Excellent interpersonal and decision-making skills
• * Ability to handle the stress of meeting time-sensitive deadlines.
• * Proficient computer skills, including MS Office and databases.
• * Ability to adapt well to change and learn quickly. 
• * Ability to problem-solve with a high level of personal accountability.
• * Proficiency using Excel and Word. 

• You might also have: 

• * Proficient with Encompass.
• * Experienced with originating equity loans/lines.
• * Experienced in gathering deposits.
• * Experience in mortgage lending.
• * Experience reaching or exceeding sales goals and objectives. 

• We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity.

As a team member of Community Financial, you’ll enjoy

• * Comprehensive medical, dental, and vision plans 
• * Four weeks of PTO for all full-time team members  
• * Up to 12-weeks paid paternity/maternity leave
• * Lifestyle Accounts to help with your personal wellbeing 
• * Family Health Benefits 
• * Paid time off to observe all Federal Holidays 
• * Flexible work options, including flex scheduling and work from home for many positions
• * A generous 401k match 
• * Numerous employee engagement activities 
• * Community Resource Groups 
• * Paid time off for occasions such as volunteering, caregiving, and family events 

Contact/application information

• If this description appeals to you, please submit an application! A member of CFCU’s Talent Acquisition Team will be in contact with you shortly! 

Equal Employment Opportunity Policy

• Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.  

Disclaimer

• This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. 

• Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!