About

Overview

We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for assisting customers and providing exceptional service.

Responsibilities

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve customer complaints with professionalism and empathy
• Process orders, forms, applications, and requests
• Utilize computer systems to track customer interactions, details of inquiries, complaints, or comments
• Maintain customer records by updating account information
• Follow communication procedures, guidelines, and policies

Qualifications

• Proficient in English; multilingual abilities are a plus
• Strong communication skills with excellent phone etiquette
• Ability to handle cash transactions accurately
• Experience in data entry and using computerized systems
• Bilingual proficiency is advantageous
• Prior experience in a call center or customer service role is preferred

Job Type: Full-time

Pay: $73,477.00 - $78,534.00 per year

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote