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We are seeking an experienced freelancer to conduct a comprehensive AI audit for a mid-size home warranty company. The goal is to automate customer support processes, especially during after-hours and understaffed periods. The company receives approximately 4000 inbound calls daily and has 50 employees in inbound sales and customer support. The audit will involve remote Zoom calls with managers, reviewing current operations documents, and providing a detailed proposal for implementation with cost and expected ROI.