ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists the public in person or on the telephone; receives and processes requests and complaints; answers questions for the public regarding records and information available to the public.
• Answers telephones and greets visitors; provides information or refers to proper department or individual.
• Receives requests for information and/or copies of police records and reports; searches computerized and manual filing systems to obtain records requested; copies records; receives and accounts for fees received.
• Assists police personnel in researching files to obtain information concerning arrests, probable cause, offense, accident and related reports.
• Receives accident and offense reports, assigns identification numbers, makes and distributes copies of reports.
• Maintains a variety of files and records; enters data into computer and files case reports
• Operates GCIC computer equipment for entering, receiving and transmitting messages; enters data into State and national systems.
• Any other duties as assigned

JOB SCOPE:

The purpose of this position is to log and maintain police records for investigative and statistical reports.

Guidelines: Guidelines include City and Departmental policies and procedures, City Codes and Ordinances, Federal, State, and Local laws, and GCIC Rules and Regulations.

COMMUNICATIONS/CUSTOMER CONTACT:

Contacts are typically with co-workers, attorneys, judges, solicitors, other law enforcement agencies, and the general public.

Contacts are typically to give and exchange information, provide services, resolve conflicts, and solve problems.

COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications:

• High School Diploma or equivalent;
• Two years of related experience.

Knowledge, Skills and Abilities:

• Knowledge of basic computer operation;
• Knowledge of modern office practices, procedures and equipment;
• Knowledge of record-keeping techniques;
• Knowledge of statistical record-keeping techniques;
• Knowledge of correct English language usage, grammar, spelling, punctuation and vocabulary;
• Knowledge of laws, rules and regulations related to assigned activities;
• Knowledge of applicable laws, codes, regulations, policies and procedures related to assigned activities;
• Skill in oral and written communication skills;
• Skill in using tact, patience and courtesy;
• Ability to ensure proper police practices and procedures are followed;
• Ability to work confidentially and with discretion;
• Ability to understand and follow oral and written directions;
• Ability to maintain routine records;
• Ability to operate a computer terminal to enter and retrieve data;
• Ability to learn the computerized records system;
• Ability to read, interpret, apply and explain codes, rules and regulations, policies and procedures;
• Ability to establish and maintain cooperative and effective working relationships with others.

Equipment and Applications:

• Computers and peripheral equipment
• Designated software applications
• Telephones, copiers and other office equipment

JOB CONDITIONS:

Physical Demands: Visual acuity in both eyes, normal color vision, good accommodation and no field deficits; hear in-person, radio and telephone conversations; recognize differences or changes in sound patterns, loudness or pitch; speak audibly and clearly; identify and distinguish smells of different materials; sit or stand for prolonged periods; walk, run, kneel, stoop, crawl and crouch; make precise and coordinated finger, hand and limb movements; maintain uniform, controlled hand-arm posture or movement; lift and carry boxes of evidence and/or supplies (average 50 pounds).

Work Environment: Work is performed in an office environment and may require a willingness to work any hour of the day or night (shift work), overtime, or weekends.

Supervisory and Management Responsibility: None