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Role Description

The Project Manager is responsible for supporting customers through onboarding and deployment of our new product offerings. This position requires a highly motivated and organized individual to work closely with our sales and customer onboarding team for seamless deployment of our traditional retail onboarding and Digital Retail Solutions products. The ideal candidate will have a strong background in customer service and have experience handling both project management and customer-facing responsibilities.

• Work collaboratively to deliver a cohesive customer onboarding experience
• Support customers through onboarding and deployment of our traditional CiT service and new product offerings by managing day-to-day onboarding tasks
• Coordinate customer application approvals, place product orders, align installation timing, system provisioning, and provide training materials
• Deploy CiT service changes
• Serve as customer support for the first two weeks of go-live
• Support Brink’s U.S. corporate financial objectives by developing and executing projects to plan
• Foster a positive environment where co-workers and customers are encouraged to seek guidance and provide feedback
• Use the Microsoft Office Suite to track and communicate projects, processes, and tasks
• Own the end-to-end activity for assigned projects, promote a culture of excellence for all customers
• Perform other duties as assigned or necessary

Qualifications

• Minimum of 5 years’ experience in a customer service role
• Minimum of 2 years' experience in a project management role

Requirements

• 5+ years’ experience in a customer service role
• 5+ years’ experience in a project management role

Benefits

• Competitive salary
• Medical, dental, vision and life insurance plans
• 401(k) plan with company match