General Description

This is responsible typing and administrative work involving the processing of police reports and transcription of memos, general correspondence and interviews from direct and digital dictation, rough drafts, or various source documents. The work is performed in a law enforcement environment and involves both transcribing and proofreading, approving and merging field reports to ensure proper coding of incidents as determined by the FBI. The work also includes responding to in-person and telephone inquiries from both internal and external customers, providing or obtaining information, making appropriate referrals, and receiving and relaying messages for commissioned personnel. Supervision received is direct during training period, but becomes general when procedures have been learned. Assignments are performed within established department procedures.

This progression series is intended to provide automatic movement from the Police Report Typist 1 to a Police Report Typist 2 after 30 months, during which time the employee is expected to take on the full range of duties and responsibilities under general supervision.

Examples of Duties and Responsibilities

• Type original and supplemental reports, witness statements, memos, reports, forms, general correspondence and interviews from direct dictation, rough drafts, dictation equipment, recorded interviews and phone conversations, or various source documents. Review typed material for accuracy and completeness.

• Review field reports for mandatory Incident Based Reporting data requirements, make corrections or return to officer for review and correction. Approve and merge field reports to the Department's RMS (Records Management System). Proof and correct grammar and/or spelling errors and distribute as needed.

• Process a variety of data/documents and route information to appropriate location and/or person. Sort and distribute incoming and outgoing mail.

• Respond to telephone inquiries from both internal and external customers and make appropriate referrals. Respond to inquiries from the public at our customer service windows. Receive and relay messages for commissioned personnel. Assist department personnel in finding reports, copier problems and other miscellaneous requests.

• Perform related duties as required.

Minimum Qualifications

All applicants will be considered for these positions. Based on the number of applications received, a comparative evaluation and/or random selection may be used to determine who will be invited to the interview.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For a complete list of the Knowledge, Skills, and Abilities, please see the class specification online.

Special Requirements

• Ability to type at a net speed of 50 words per minute. An in-person, keyboarding test may be administered to verify the selected candidate meets this requirement.

• This position requires in-person training. Once trained, some positions are currently working in-person on a rotating schedule to work some days remotely.

Physical Requirements:

Employees will be expected to spend a majority of time operating a desktop computer and telephone. Employees will type for long periods of time and under varied and occasionally stressful situations. Employees may also have significant public contact and are expected to provide excellent customer service.