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Job Description Summary Department - Pima Animal Care Center Job Description OPEN UNTIL FILLED Job Type: Classified Job Classification: 5674 - Animal Care Shelter Supervisor Salary Grade: 8 Hiring Pay: $22.96 The first review of applications will be on 09/26/2025. Pima Animal Care Center (PACC) is seeking a compassionate, organized, and motivated Pet Resource Supervisor to lead a team dedicated to keeping pets with the families who love them. In this key leadership role, you’ll oversee two vital teams: the Call Center (our phone and dispatch specialists) and the Pet Support Team (our case managers working directly with the public). The Pet Support program includes several essential services such as licensing, lost and found, safety net resources, the Keeping Families Together Fund, and case management — all designed to prevent unnecessary shelter intake and keep pets in loving homes. This is an incredible opportunity for someone who thrives in a fast-paced environment, loves leading people, and wants to make a real difference every single day. If you’re passionate about supporting both pets and people, and ready to lead a mission-driven team that’s changing lives, we want to hear from you! PACC is open seven days a week; this position requires the ability to work evenings, weekends, overnights, and rotating shifts. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Supervises, coordinates, and monitors all animal shelter operations including intake, pet resource center, care, treatment, adoption, quarantine, fostering, redemption, and euthanasia to ensure humane and safe handling; Ensures the humane treatment, health, and welfare of all animals in shelter care, including performing health checks, administering medications and vaccines, monitoring behavior, and consulting with veterinarians; Plans, organizes, and implements staff scheduling, training, and work assignments, and ensures compliance with humane care and safety procedures; Evaluates employee performance, provides training and guidance, and makes recommendations on hiring, discipline, and personnel actions; Establishes, revises, and implements unit standard operating procedures, maintains records and databases, compiles reports, and develops policy recommendations; Provides direct animal care as needed, which may include handling, feeding, husbandry, behavior assessment, bandaging, splinting, administering medications, performing euthanasia, and documenting cases; Supervises shelter teams including pet resources, intake, clinic or other unit supporting the overall goal of keeping families together, keeping pets with their families and reducing shelter overcrowding; Assists in determining adoptability, ensures proper transfer or disposition of animals, and maintains accurate documentation; Assists the public with intake, redemption, adoptions, inquiries, and complaints while promoting adoptions and providing information on animal control policies and laws; Oversees licensing, owner redemption and other fees associated with shelter operations including balancing cash and credit; Builds and maintains effective relationships with volunteers, rescue/welfare groups, other departments, and the community to support animal care and animal outcome and/or intake diversion programs; Ensures workplace safety, investigates and documents accidents and incidents, and complies with local, state, and federal regulations. Minimum Qualifications: Four (4) years of experience working with and treating animals, or enforcing animal control laws, regulations and ordinances, or providing administrative support in an animal care setting INCLUDING one (1) year of lead or supervisory experience. (Lead/Supervisory experience may be concurrent with general experience.) (Relevant experience and/or education from an accredited college or university may be substituted.) OR: Three (3) years of experience with Pima County as an Animal Care Technician, Animal Care Field Officer, Animal Care Assistant or closely related position as determined by the department head at the time of recruitment. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): Minimum six (6) months of experience working in a call center or dispatch environment. Minimum one (1) year of supervisory experience. Minimum one (1) year experience in accounting and/or bookkeeping. Bachelor’s degree or higher. Bilingual (English/Spanish). Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information: License and Certifications: Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record. Special Notice Items: Completion of a rabies vaccination cycle is required within two (2) months of hire. Medical inability to be immunized or previous immunization must be verified by the County Physician prior to employment. Recommended boosters are required for the duration of employment, unless medically excused or physiologically unable to develop immunity. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require fluency in English and a second language as determined by the Department. This position will require a post-job offer physical and drug screen. Physical/Sensory Work Requirements: This position requires the ability to lift, push, and pull up to 100lbs. Additional physical and sensory abilities will be determined by position. Working Conditions: Working conditions will be determined by position. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.