About

• Description
• This position is hybrid and will come to the Monrovia, CA office 2 to 4 times a month. During the training period, you may need to come into the office at least once a week. We are also open to hiring out of state if the individual has experience working fully remote.

• The Peer to Peer Fundraising Specialist is responsible for coaching, training, and supporting volunteers to effectively engage in peer-to-peer fundraising on behalf of the St. Baldrick’s Foundation. The role focuses on recruiting new volunteers and supporting existing volunteer organizers and their committees by helping them attract participants, raise funds, and coordinate event logistics.

• Key responsibilities include building and maintaining strong relationships with volunteers, providing strategic guidance for successful fundraising campaigns, and ensuring consistent communication by email, phone, video calls, and in person when appropriate. This role demands performance in a fast-paced environment where meeting deadlines is crucial. The Specialist must consistently demonstrate professionalism, enthusiasm, and a strong commitment to our mission.

• Responsibilities
• Serve as the primary point of contact for assigned volunteers, building and maintaining strong relationships to support engagement, fundraising success, and mission awareness.
• Coach and support volunteers on all aspects of their fundraising efforts, including event planning, donation handling, recruitment, sponsorships, publicity, website use, and compliance with Foundation guidelines.
• Partner with volunteer organizers and their committees to develop and execute strategies for volunteer management, participant recruitment, promotion, and succession planning.
• Execute outreach strategies to grow and retain peer-to-peer fundraising events, including cold calling, tabling, and community engagement.
• Manage a high volume of events and fundraising inquiries—via the call center, online applications, or direct assignments—while streamlining opportunities for involvement.
• Ensure timely, effective communication with volunteers through phone, email, and in-person or video meetings, offering creative solutions to challenges and reinforcing Foundation policies.
• Maintain accurate documentation, run reports, and analyze data to inform development strategies and track progress toward portfolio fundraising goals.
• Collaborate with internal teams to provide feedback and improve system functionality and the overall fundraising experience.
• Demonstrate a strong understanding of the Foundation’s mission and communicate it effectively to inspire and motivate volunteers.
• Other duties as assigned.

• WE ARE LOOKING FOR A CANDIDATE WITH AT LEAST 1-2 YEARS OF CUSTOMER SERVICE EXPERIENCE. THE STARTING HIRING RANGE FOR THIS POSITION IS $20 TO $21.40 AN HOUR BASED ON EXPERIENCE. ST. BALDRICK'S FOUNDATION PROVIDES WORK/LIFE BALANCE, GENEROUS PAID HOLIDAYS, PTO, SICK TIME,MEDICAL, DENTAL, AND VISION BENEFIT PACKAGE. ALSO, A 401K AND RETIREMENT PLAN.

• ONLY CANDIDATES SUBMITTING A RESUME WILL BE CONSIDERED FOR THE POSITION. THIS JOB IS LOCATED IN MONROVIA, CA AND THE EMPLOYEE WILL HAVE THE FLEXIBILITY TO WORK FROM HOME. IF YOU ARE OUT OF STATE, YOU MAY ALSO APPLY IF YOU HAVE EXPERIENCE WORKING FULLY REMOTE. Thank you!
• Requirements
• Minimum 2 years of customer service experience.
• An understanding of fundraising, with the interest for further development and at least 2 years of volunteer exposure.
• Must be engaging and comfortable on the phone.
• Excellent communications skills - speaking, active-listening and writing skills for emails with volunteers to provide information and coaching.
• Interpersonal skills capable of building and sustaining long-term relationships with team members and inter-departments.
• Computer proficient. Skilled knowledge of Microsoft Word, Excel, Outlook and other programs as needed.
• Work habits are characterized by maturity, professionalism, good judgment, diplomacy and tact with a commitment to the foundation’s mission.
• Maintain a positive attitude, even when faced with challenging situations. Problem-solving skills, and the ability to think under pressure.
• Ability to stay organized, multi-task and manage time effectively.
• Ability to work proactively, independently and in a team environment.
• Ability to work seasonal overtime – both nights and weekends may be required.