About

Experience the GRACE Difference! We are a growth oriented dental practice which delivers exceptional dental care, an outstanding work culture, and strive to leave a positive footprint within our community. Grace Dental has been voted #1 in Menlo Park (with over 400 5* Google reviews and almost 200 Yelp reviews). What do we look for in a potential new team member? Currently, we have the opportunity to add 2 positive, driven, patient-centric individuals to our virtual call center team! We strongly believe that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking individuals who have a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our patients. As the first point of contact for our patients, you will play an important role in providing exceptional customer service with an enthusiastic and friendly attitude. The successful candidate will be responsible for communicating with patients and handling their queries with professionalism and empathy, while exhibiting exceptional customer service qualities. Responsibilities: - Handling inbound calls from patients and providing them with guidance and information. - Answering queries about appointments, services, and insurance coverage. - Scheduling appointments, including managing and updating appointment calendars and patient records. - Responding to patient emails and messages via the practice's messaging system. - Following up with patients on schedule changes, cancellations, and missed appointments. - Providing support to colleagues as required. - Handling other duties, such as filing and data entry, as needed. Requirements: - High school diploma or equivalent. - At least 2 years of experience as a call center representative or in a similar customer-facing role. - Excellent verbal and written communication skills. - Strong organizational skills and attention to detail. - Ability to handle sensitive information with discretion. - Proficient knowledge of dental terminology - Experience working with insurance - A professional manner and outstanding customer service skills. - Experience working with Dentrix is highly preferred