About

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Role Description

The Payroll Specialist III will be responsible for providing strategic and complex tactical solutions for Workday managed payroll administration services to our most complex customer base; and, will manage multiple projects with various deadlines in a fast-paced work environment. Will act as a senior resource supporting complex Workday payroll configuration and year-end activities.

• Named resource for large, complex Managed Payroll Premium customers
• Manage cases for the book of Managed Payroll business to ensure service level agreements and high client satisfaction levels are being met by all team members
• Coordinate the distribution of customer Managed Payroll work across the team
• Manage the timely resolution of Managed Payroll customer issues including complex customer escalations, perform and document Root Cause Analysis and lead the implementation of remedial procedures to close gaps identified
• Frequent direct Managed Payroll customer contact – initiate and maintain client relationships specifically for large, complex customers
• Lead, or attend as a senior resource scheduled weekly, monthly and quarterly client calls and new Managed Payroll client transition introduction meeting calls
• Lead the Managed Payroll Service Rehearsal including the mock payroll
• Assist with complex Workday configuration of pay components and run categories
• Act as a point of reference and escalation for team configuration activities
• Follow daily standard operating procedures and processing checklist outlining workflow
• Maintain established turnaround service level agreement for resolving managed payroll issues
• Meet quality and production metrics outlined for position
• Contribute to a positive, collaborative work environment
• Assist with special projects as needed
• Provide support and act as a point of escalation for the service team
• Aligns work scheduling with customer needs to support complex and high profile customers
• Support Professional Services during new customer implementations as needed
• Support the Sales process as needed
• Act in a team lead capacity by delegating work across customer teams, coach, train, and mentor team members
• Follows all security protocols to safeguard confidential, proprietary, and/or customer data

Qualifications

• Associate's degree Required
• Certified Payroll Professional (CPP) required (at time of hire) or 15+ years of Customer service and Payroll experience involving End to End processing, Research and Complex Troubleshooting
• Advanced Proficiency in Microsoft Word and Excel
• Demonstrated Logical Payroll thinking
• Experience with difficult, demanding clients
• Experience with and understanding of Payroll Taxes
• Complex Payroll configuration
• Strong understanding of Payroll Compliance
• Year-End Support and W2 Consultation experience

Requirements

• Experience in an outsourcing environment, payroll or tax
• Systems Implementation experience
• Multi-Jurisdiction tax and/or Payroll Year End Adjustments experience
• Workday Payroll experience
• Systems Implementation
• Accounting / Book Keeping / GL experience
• Experience with Salesforce programs

Benefits

• Values-based culture
• Upward mobility
• Professional development with opportunities of all kinds