About

• Description
• We are seeking a strategic and hands-on Payments Operations Manager to lead our payments operations team and drive operational excellence as we scale.

• As the Manager of Third-Party Payments Operations, you will design and refine processes for a new function of our payment operations team as well as build and manage a team of specialists responsible for executing and reconciling third-party payments across various channels. You will oversee daily operations, ensure compliance with regulatory standards, and collaborate cross-functionally to enhance payment infrastructure and processes. This role is critical to ensuring the integrity, efficiency, and scalability of our payment systems.

• This is an In-Person role from our office in Columbus, OH.

Key Responsibilities

• Lead, mentor, and develop a team of Third-Party Payments Operations Specialists
• Oversee the execution and reconciliation of high-volume third-party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.)
• Establish and monitor KPIs to ensure operational efficiency, accuracy, and compliance
• Collaborate with Sales, Product, Engineering, Compliance, and Finance teams to optimize payment workflows and resolve escalated issues
• Ensure adherence to regulatory requirements (e.g., KYC, AML, OFAC) and internal risk controls
• Drive continuous improvement initiatives, including automation and process redesign
• Support audits, incident investigations, and root cause analysis
• Contribute to strategic planning and scaling of the payments function
• Execute and monitor third-party payments (ACH, wire, RTP, FedNow, card networks, digital wallets, etc.) across domestic and international channels
• Ensure reconciliation of payment transactions and resolve exceptions, returns, and chargebacks in real-time
• Manage and maintain strong relationships with external payment partners, processors, and banks
• Support onboarding and due diligence for new payment partners and vendors
• Document and continuously improve payment operations processes and standard operating procedures (SOPs)
• Assist in incident response and root cause analysis for payment-related issues
• Requirements

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field
• 5+ years of experience in payments operations, with at least 2 years in a leadership or supervisory role
• Deep understanding of payment networks and systems (ACH, WIRE, RTP, card, digital wallets)
• Experience in a fintech or high-growth tech environment
• Strong leadership, communication, and stakeholder management skills
• Proficiency with reconciliation tools, APIs, ERP’s and payment platforms
• Proven ability to manage complex operations and drive process improvements

Preferred Qualifications

• Experience with instant payments, digital ledger systems, or real-time settlement platforms
• Familiarity with global payment regulations and compliance frameworks
• Certifications such as ACH Accredited Professional (AAP), Certified Treasury Professional (CTP), or Certified Anti Money Laundering Specialists (CAMS)
• Experience scaling teams and systems in a fast-paced environment
• What you’ll love about BBI.
• BBI’s greatest asset are the employees. The employees make the fast-paced and energetic culture a place people want to be. A place where hard work does not go unnoticed, and your impact is felt at every turn. Take that and couple it with endless earnings and growth opportunity and you have a roadmap for success.
• · Leave your khakis at home our dress code is super casual
• · Don’t worry about paying for parking – we’ve got you covered
• · We care about your well-being, so we contribute to the cost of your health benefits
• · Invest in your future with our 401K match and profit sharing

• #betterwithbbi

• BBI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.