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Position Title: Patient Service Assistant Reports to: Dialysis Clinic Manager PRIMARY PURPOSE OF THE ROLE • To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care. • Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement. KEY RESPONSIBILITIES Key Responsibilities: • Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care. • Ensures cleanliness and neatness of patient’s environment and stock room • Ensures cleaning of the Isolation rooms is done when required. • Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures • Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering • Serves, distributes and collects patient / visitors’ meals and refreshments • Arranges patient transport from Dialysis treatment • Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic • Monitors consumable stores and orders stock as required • Confirms delivery of stock, checks inventory and documentation • Performs stocktake when requested • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste • Orders and pack away linen • Assist in the collection of blood samples by pathology lab, help spin blood before collection • Participates in Quality Improvements activities as required by the Dialysis Clinic Manager • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). • Engages in internal and external in-service activities to enhance / maintain skills and knowledge. Competencies (attitude, skills, typical qualifications & experience) Essential: • Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner • Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team • Knowledge of Work Health and Safety as it relates to the role within the facility • Understanding of the Quality improvement process and risk management obligations • Demonstrated skills in food preparation and presentation • Basic office skills, including filing and answering telephone enquiries • Previous experience in patient assistant role • Basic computer literacy. Desirable: • Completion of a Patient Service Assistant Certificate or equivalent qualification • Demonstrated commitment to quality improvement initiatives. • Effective communication skills, both written and verbal • Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice • Team player Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Let’s stay connected! Joining our talent network allows us to send you new job opportunities!