About

• Description
• BARROW BRAIN AND SPINE
• JOB DESCRIPTION
• Patient Financial Counselor
• JOB TITLE: Patient Financial Counselor
• DEPARTMENT: Business Office
• REPORTS TO: Revenue Cycle Director
• FLSA STATUS: Non-exempt
• JOB SUMMARY: Position interacts with patients for the purpose of collecting outstanding patient accounts

TYPICAL PHYSICAL DEMANDS

• Prolonged sitting, standing, some bending, stooping and stretching and/or walking
• Eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, fax machine, telephone, calculator, and other office equipment
• Normal range of hearing and vision to record, prepare, and communicate appropriate reports

TYPICAL WORKING CONDITIONS

• Work is performed in an office environment, with contact with patients, office staff, physicians, etc.
• Overtime as required

JOB DUTIES & RESPONSIBILITIES

• · Answers and handles telephone calls pertaining to outstanding account balances
• · General filing as needed.
• · Interacts with physician and/or his/her representative regarding problem patient outstanding account.
• · Makes financial arrangements with patients for payment.
• · Interacts with collection agencies as required.
• · Defines and monitors budget payment programs, making sure that patients are complying with their agreements.
• · Composes correspondence as required.
• · Follows up on all Bankruptcy Accounts and Deceased Patient Account Processing, etc.
• · Work new status in collection module on a regular basis.
• · Follows up on mail return
• · Mails form letters to patients to encourage payment of delinquent accounts.
• · Confers with patients by telephone in attempt to determine reason for overdue payment, reviewing terms of credit policy
• · Records information about financial status of patient and status of collection efforts
• · Process patient receipts per BBS standards.
• · Return all voice mail messages within a 24 hour period
• · Attends staff meetings and participates in special committees
• · Other duties and assignments as necessary

PERFORMANCE REQUIREMENTS

• · Reports to work regularly without undue tardiness
• · Maintains positive attitude and demonstrates the utmost in professionalism
• · Dresses appropriately and professionally
• · Completes work accurately and in a timely manner
• · Excellent oral, written & telephone communication skills, along with tact, diplomacy, and strong customer service orientation
• · Prioritizes work activities and receives and assumes multiple job duties
• · Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel
• · Requires flexibility to work occasional evenings or weekends

EDUCATION & EXPERIENCE

• · Requires flexibility to work occasional evenings or weekends
• · Prior experience in a private practice or hospital setting preferable
• · Insurance billing experience utilizing CPT and ICD-10 coding
• · Extensive background knowledge of the hospital admitting process
• · High school or G.E.D.
• Requirements