About

Hiring for a full-time, fully remote Order Entry Specialist position based in the U.S. This role involves managing order processing and ensuring seamless data handling. The ideal candidate will be detail-oriented and thrive in a fast-paced environment, committed to delivering accurate and efficient service.

The Order Entry Specialist will be responsible for accurately entering and managing customer orders across various systems. The role involves close collaboration with different departments to ensure the smooth processing of orders, maintain data integrity, and support operational needs while contributing to team goals.

The successful candidate will excel in managing order data effectively and enjoy contributing to operational efficiency. This position offers the flexibility of remote work, while being part of a collaborative team dedicated to excellence.

Key Responsibilities

• Accurately enter, update, and manage customer orders in various systems and databases
• Review and verify orders for completeness and correctness before entry
• Identify and resolve any discrepancies or errors in order data in a timely manner
• Document order processing procedures and maintain detailed records of all transactions
• Collaborate with team members and departments to improve processes and share best practices
• Participate in regular meetings to discuss order accuracy and process enhancements
• Use order management software to track and manage order entries efficiently
• Ensure compliance with company policies and procedures for consistent order handling
• Generate reports on order processing outcomes and accuracy rates
• Stay current with order management systems and software to support efficient order fulfillment

Required Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail and problem-solving abilities
• Proficiency in Microsoft Office Suite and ability to learn new software quickly
• Ability to handle challenging situations with composure
• Reliable internet connection and a dedicated home office space
• Availability to work flexible hours, including some evenings or weekends as required
• Basic understanding of order management systems or similar software
• Ability to type at least 40 words per minute for efficient order entry
• Preferably 1-2 years of experience in a customer-facing role

Essential Skills

• Active listening and clear communication
• Time management and task prioritization
• Basic technical troubleshooting skills
• Adaptability and quick learning
• Team collaboration and a positive attitude
• Self-motivation and ability to work independently
• Critical thinking and creative problem-solving
• Exceptional attention to detail and order accuracy
• Receptiveness to feedback and continuous improvement

Offered Benefits

• Comprehensive health, dental, and vision insurance
• Paid time off and holiday leave
• Professional development opportunities
• Supportive team environment
• 401(k) retirement plan with company matching
• Employee discount program
• Recognition programs for outstanding performance
• Referral bonuses for successful new hire recommendations
• Career advancement pathways with internal promotion opportunities

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote