About

Job Overview:

As an Order Entry/Customer Associate at our meter reading services company, you will play a critical role in ensuring accurate order processing, exceptional customer support, and seamless coordination between clients, field technicians, and internal teams.

Responsibilities:

Order Entry & Data Management:

• Accurately enter and process customer orders, service requests, and meter reading schedules into the company’s database/system.
• Verify order details (e.g., customer information, service locations, billing codes) for completeness and accuracy.
• Update and maintain customer accounts, ensuring all changes are documented promptly.
• Generate work orders and dispatch schedules for field technicians.

Customer Service:

• Serve as the primary point of contact for customer inquiries via phone, email, or chat regarding meter reading services, billing, or scheduling.
• Resolve customer complaints or issues promptly, escalating complex cases to the appropriate team.
• Provide clear explanations of services, timelines, and pricing to customers.

Qualifications:

High school diploma or equivalent.

Strong attention to detail and accuracy.

Excellent verbal/written communication skills.

Basic computer skills.

Ability to multitask in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: $21.84 - $25.91 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Work Location: Remote